Windows 10: computer freezes

Discus and support computer freezes in Windows 10 BSOD Crashes and Debugging to solve the problem; mini dump result: .... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ************* Symbol Loading Error Summary... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by IgorKravchenko1, Dec 14, 2019.

  1. IGORKRAVCHENKO1
    IgorKravchenko1 Win User

    computer freezes


    mini dump result:


    ....

    Loading User Symbols

    Mini Kernel Dump does not contain unloaded driver list



    ************* Symbol Loading Error Summary **************

    Module name Error

    ntoskrnl The system cannot find the file specified



    You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded.

    You should also verify that your symbol search path (.sympath) is correct.

    For analysis of this file, run !analyze -v

    3: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    WHEA_UNCORRECTABLE_ERROR (124)

    A fatal hardware error has occurred. Parameter 1 identifies the type of error

    source that reported the error. Parameter 2 holds the address of the

    WHEA_ERROR_RECORD structure that describes the error conditon.

    Arguments:

    Arg1: 0000000000000007, BOOT Error

    Arg2: ffffb804c58da1f8, Address of the WHEA_ERROR_RECORD structure.

    Arg3: 0000000000000000

    Arg4: 0000000000000000



    Debugging Details:

    ------------------



    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.


    *** ***

    *************************************************************************



    KEY_VALUES_STRING: 1





    PROCESSES_ANALYSIS: 1



    SERVICE_ANALYSIS: 1



    STACKHASH_ANALYSIS: 1



    TIMELINE_ANALYSIS: 1





    DUMP_CLASS: 1



    DUMP_QUALIFIER: 400



    ADDITIONAL_DEBUG_TEXT:

    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.



    WRONG_SYMBOLS_TIMESTAMP: 4efcf7a9



    WRONG_SYMBOLS_SIZE: ab6000



    FAULTING_MODULE: fffff80229200000 nt



    DEBUG_FLR_IMAGE_TIMESTAMP: 4efcf7a9



    DUMP_TYPE: 2



    BUGCHECK_P1: 7



    BUGCHECK_P2: ffffb804c58da1f8



    BUGCHECK_P3: 0



    BUGCHECK_P4: 0



    BUGCHECK_STR: 4EFCF7A9



    CPU_COUNT: 6



    CPU_MHZ: e70



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 9e



    CPU_STEPPING: c



    CUSTOMER_CRASH_COUNT: 1



    CURRENT_IRQL: 0



    ANALYSIS_SESSION_HOST: DESKTOP-3K0GB5M



    ANALYSIS_SESSION_TIME: 12-15-2019 06:07:29.0435



    ANALYSIS_VERSION: 10.0.18362.1 x86fre



    STACK_TEXT:

    ffffc801`9e9224a0 ffffb804`c3802000 : 00000000`00000007 ffffb804`c58da1f8 00000000`00000000 ffffb804`c58da1f8 : nt+0x91bbdb

    ffffc801`9e9224a8 00000000`00000007 : ffffb804`c58da1f8 00000000`00000000 ffffb804`c58da1f8 00000000`00000000 : 0xffffb804`c3802000

    ffffc801`9e9224b0 ffffb804`c58da1f8 : 00000000`00000000 ffffb804`c58da1f8 00000000`00000000 00000000`00000000 : 0x7

    ffffc801`9e9224b8 00000000`00000000 : ffffb804`c58da1f8 00000000`00000000 00000000`00000000 ffffb804`00000b60 : 0xffffb804`c58da1f8





    THREAD_SHA1_HASH_MOD_FUNC: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3



    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 7d6583b180802c9a8ab1a4215b5925eb96cf4498



    THREAD_SHA1_HASH_MOD: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3



    FOLLOWUP_NAME: MachineOwner



    STACK_COMMAND: .thread ; .cxr ; kb



    EXCEPTION_CODE: (Win32) 0x4efcf7a9 (1325201321) - <Unable to get error code text>



    EXCEPTION_CODE_STR: 4EFCF7A9



    EXCEPTION_STR: WRONG_SYMBOLS



    PROCESS_NAME: ntoskrnl.wrong.symbols.exe



    IMAGE_NAME: ntoskrnl.wrong.symbols.exe



    MODULE_NAME: nt_wrong_symbols



    SYMBOL_NAME: nt_wrong_symbols!4EFCF7A9AB6000



    BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_111229-232841



    DEFAULT_BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_111229-232841



    PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS



    FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_111229-232841_4EFCF7A9_nt_wrong_symbols!4EFCF7A9AB6000



    TARGET_TIME: 2019-11-27T20:27:42.000Z



    OSBUILD: 18362



    OSSERVICEPACK: 0



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 272



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: 2011-12-30 01:28:41



    ANALYSIS_SESSION_ELAPSED_TIME: 20



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:wrong_symbols_x64_timestamp_111229-232841_4efcf7a9_nt_wrong_symbols!4efcf7a9ab6000



    FAILURE_ID_HASH: {922fa6e1-be4a-6981-28aa-9840c9772b11}



    Followup: MachineOwner

    ---------



    3: kd> lmvm nt_wrong_symbols

    Browse full module list

    start end module name

    Mini Kernel Dump does not contain unloaded driver list

    3: kd> lmvm nt

    Browse full module list

    start end module name

    fffff802`29200000 fffff802`29cb6000 nt T (no symbols)

    Loaded symbol image file: ntoskrnl.exe

    Image path: ntoskrnl.exe

    Image name: ntoskrnl.exe

    Browse all global symbols functions data

    Timestamp: Thu Dec 29 15:28:41 2011 (4EFCF7A9)

    CheckSum: 009785ED

    ImageSize: 00AB6000

    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Information from resource tables:

    Mini Kernel Dump does not contain unloaded driver list

    :)
     
    IgorKravchenko1, Dec 14, 2019
    #1
  2. MAYRA AQU
    Mayra Aqu Win User

    Windows 10 Computer Randomly Freezes

    Hi,

    Listed below are some possibilities why the computer keeps on freezing:

    • Outdated drivers.
    • Virus and malware.
    • Corrupted system files.

    We suggest performing the steps on this article that can help resolve the issue.

    Get back to us if you have other concerns.
     
    Mayra Aqu, Dec 14, 2019
    #2
  3. DARIAN TAB
    Darian Tab Win User
    computer Freeze

    Hi,

    Software or driver conflicts after downloading Windows 10 may be causing the freezing on your computer. Answering the following questions may help us in identifying the underlying cause of the issue:

    • Aside from updating to Windows 10, were there any other changes made on your computer prior to the issue?
    • Are you getting an error message or code when the issue happens?
    • What troubleshooting steps have you already performed?

    Regards.
     
    Darian Tab, Dec 14, 2019
    #3
  4. NYIMA YONTEN
    Nyima Yonten Win User

    computer freezes

    Laptop freezes during Starting up on Windows 10 computer.

    Hi Nguyen,



    Thank you for your response with the current status of the issue.



    To assist you better, please provide us the below information:

    • Have you tried to perform startup repair of the computer?
    • When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
    • When you switch on the computer, are you able see anything on the screen?


    I suggest you to try to perform the steps which provided in the previous post and let us know the results.





    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Dec 14, 2019
    #4
Thema:

computer freezes

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