Windows 10: Computer freezing all of a sudden while on YouTube or downloading from Steam, Epic Games...

Hello everyone and thanks for taking your time to read this.

So I bought a new PC some months ago, brand new, nothing was second hand and the seller preinstalled Windows 10 Pro 64 Bits and some software.

The first freeze happened while I was playing Minecraft and opened a YouTube video. It then froze about 2 minutes later. The screen was still showing what it was showing at the exact moment of the freeze as in every time it does and it kept emitting a loud buzzing sound through the speakers. All I could do was holding the power button till it turned off and then turn it back on again, no crash reportswhatsoever when it finished booting up.

After this first episode, I changed many components I almost changed all of them and installed a clean copy of Windows 10 Pro.

Today's setup is:

• 
  Motherboard: Z390 Aorus Elite rev. 1.0
  
  
• 
  PSU: Thermaltake Smart Pro RGB 650W
  
  
• 
  CPU: Intel Core I5 9400
  
  
• 
  GPU: Gigabyte Geforce GTX 1660 Super Gaming OC
  
  
• 
  Memory: 2x Crucial DDR4 8GB 2400 Mhz 16GB total
  
  
• 
  Storage: 2x Kingston A2000 NVMe PCIe SSD - Kingston A400 SSD 2.5'' 240GB 1 NVMe for Windows, 1 NVMe for data, 1 Kingston A400 for Linux
  
  
• 
  Network Card: Qualcomm Atheros AR9485 7 I219-V.
  

- Components that have never been changed in bold letters.


After installing the new components and reinstalling Windows, the computer keeps freezing:

• 
  Mostly while downloading a heavy game from Steam or the Epic Store Launcher.
  
  
• 
  While switching a tab on Chrome and playing a video on YouTube once.
  

Additional Info:

• 
  CPU and Memory showed no errors.
  
  
• 
  Windows was installed in the Kingston A400 SSD at first and then reinstalled in a brand new NVMe.
  
  
• 
  I haven't noticed high temperatures in any of the components.
  
  
• 
  Computer is completely clean, no dust.
  
  
• 
  I only started using Epic Games once I had the new components.
  
  
• 
  BIOS version is the one before the last one F9, while the last one is 10c. I will update it but I'm not sure this is what causes the issue.
  
  
• 
  Drivers are up to date.
  

I looked online and one of the recommended solutions for users with my problem was running the "bcdedit /set useplatformclock false" command. But what is this exactly for?


I'll answer any question you need and update the post if I remember something else.

Any help is welcome and really appreciated, I really want to solve this problem and stop worrying about breaking this computer that took me long to buy.

:)

 

COMPUTER freeze during youtube and gaming.

You are in the wrong forum. As the Attention box at the top of the forum says:





Suggest you post this in General Support forum or I can ask one of the Admins to move it.

 

Windows blocking Steam and Epic games and websites.

Windows has started Epic and Steam, as well as access to game webpages. Even, Roblox, installed in my PC, does not start. It must have something to do with the latest update. Messages go from Invalid SSL to Invalid Certificate. I have already tried disabling
Windows Defender and checking Windows Security certificates. Everything seems OK, but the EPIC and STEAM launchers are prevented from accessing Internet and Roblox closes down withou even starting. How do we fix this?

 

Epic Games Launcher

I got this computer from my step dad, he got it from his insurance company. When I open Epic Games launcher I can see the logo but the rest is blank. Is there a file I need to remove? I really would love any suggestions

*Moved from Virus and Malware forum by moderator*