Windows 10: Computer freezing/bluescreen when gaming

Hello. I'm asking this question here because there is no way for me to fix this.


Since the last weeks, my computer gets random freezes while I'm gaming. I've unmounted and mounted it completely again, replaced thermal paste and everything. Tried unplugging USB, stressed the GPU and the CPU, also the RAM, but there are no failures during the stress tests.


The drivers all updated, and the GPU driver has been reinstalled too.


Today I got a blue screen, so I here's the dump:

https://1drv.ms/u/s!AhM3uWWS66ThbFw1PUUlVDc0r1E?e=ImigjF

Also a list of all the drivers installed on my PC:

https://1drv.ms/t/s!AhM3uWWS66ThbYMn3Yd6FccFGfE?e=BoTK51


The motherboard is a MSI X99A Raider, the CPU is a Intel i7 6800k, the GPU is a GTX 1080.


Thank you so much.

:)

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Bluescreens / Freezes


Hey guys,

so i'm having some issues with my Computer. It randomly freezes up when playing games or browsing the web. If this happens no dumpfile is created. Sometimes it bluescreens and creates a dump file. I got 2 different Bluescreens and another one when i debugged my Drivers to check for issues.

Bluescreen 1: UNEXPECTED_KERNEL_MODE_TRAP <- the dumpfile for this bluescreen will be in the ZIP file.
Bluescreen 2: CLOCK_WATCHDOG_TIMEOUT <- Sadly there is no dumpfile from this bluescreen so i can't upload it.

All right now when i read stuff up a bit i stumbled across checking my drivers with driver verifier. Then when i rebooted to start again my Computer didn't boot anymore.
Before even loading my users it

Bluescreen 3: DRIVER_VERIFIER_DETECTED_VIOLATION <- No Dumpfile aswell

So after resetting my Computer to a save point i checked every driver 1 by 1 to filter out which one is causing the issue.

The Blue Screen only appeared when i checked Intels driver hswultpep.sys

So now i'm kind of lost with what to do from this point since i cant find anything on the internet to solve this driver issue.

Thats why i'm here hoping for some help because this freezing and Blue Screening is really annoying.

Greetings

Lyra

 

games freeze or hangs

Hi,

To address your concern, we suggest that you follow the troubleshooting steps on this article:
Game freezes or stops responding on a Windows 10 device.


Kindly update us on the result.