Windows 10: Computer Freezing- Linked to sound?

Greetings!

For a while now, I have had problems with Windows 10 every now and then where all of a sudden my computer will freeze for seemingly no reason.

Previously I posted this forum thinking it was my NVIDIA divers (because I didn't actually need them).
BUT, today my computer froze again, and I have noticed something odd but common with all the times it has frozen. Allow me to explain:

I was on Facebook today searching through as you do, and my small (not smart) phone started ringing. As always, my acer speakers pick up this signal for some reason and start buzzing. I turn my speakers off and answer my phone, walking away from the computer. After about 5 mins, I come back to find my computer frozen.

This interaction with speakers seems to be common in the freezing of my computer. I can recall other times answering a call and coming back to find my computer frozen. Also, if I am watching a youtube video, and my computer freezes whilst the speakers are on, the speakers will make a loud noise (this hasn't happened so recently, can't quite remember noise to describe).

Can someone please help me with this? This MIGHT be the cause, however, this is still unknown, if even linked! This sound problem may even be linked with my previous NVIDIA problems (which I thought were causing this freezing) as on previous thread.

Cheers!

:)

 

Wrong account linked to computer

The best idea with Windows 10 is to be logged in with your MS account and therefore you do not need to sign in to any of the other apps...makes it all simpler and hassell free.* john

 

Wrong account linked to computer

My little sister tried to set up a Microsoft store account and the email she used is not one she can access. Windows now prompts her to log in to her computer with that same account. Since it is not her email she has no way of logging in.

 

Hi Mechman007,
Video and Sound are not strong points of mine - but it would seem highly unlikely that an external factor (such as a mobile phone ringing) would cause a crash as you describe.
What sound card are you using? Do you have a separate card or do you use the on-board sound? If so, what motherboard do you have installed?
Either way, my first step would be to search for and install the latest drivers for your sound components and see if that solves the problem.
Sometimes (especially in the absence of a blue screen) it can be difficult to determine the source of the problem. It becomes a process of elimination. Your system logs may also provide some information, although it can sometimes be rather cryptic... (as can the Windows blue screen...)
If the new sound drivers don't fix the problem, work through all of your other components (motherboard, video etc.) and ensure you have the latest (Windows 10) drivers installed for each.
If you get through this whole process and the problem persists, you could be looking at a physical problem such as a faulty RAM module - but this would be fairly low on the list of possibilities...
Good luck. I hope this helps.

 

Thanks for responding!

My Sound Card: Realtek High Definition Audio
My Motherboard: Acer Veriton L6610G (CPU 1)

Do you know where I can find updates to these? I have no idea how to look for legit updates for them sorry!

 

Yes go to Realtek for the Sound card
also same for Motherboard would be Acer look for the number and hopefully they had updated it

 

Just checking... Is it the 64bit one here that I should be downloading?
I have no idea if that is the legit site or even the actual thing I should be downloading.

 

Yes it is
Check also your BIOS is up to day that comes from Acer