Windows 10: Computer freezing then restarting.

My computer will randomly freeze and restart. I've tried to replicate the problem but am unable to. It seems to happen with no rhyme or reason, could be back to back, could be after a couple of days. Will happen while gaming or just internet browsing with no stress on the system. Have DDU'd twice and run Windows memory diagnostic with no errors, not sure how to progress or troubleshoot other than trying to swap hardware out one by one. But I don't have donor equipment and with no way to replicate the problem on demand it would be hard to verify. This is the most recent message but they can var

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Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Computer Freeze and then Restarts. Repeatedly

Hi Guys/Girls.

First off English is not my best language im Afrikaans and from south Africa. I Built my wife a computer that she can use in the office. it was fine for years.

So after doing a Gpu Upgrade and also rebuilding the Pc into a new pretty Pink case with Rgb lights etc. i now face random Freeze followed by restart. no error no Beeps Nothing. Computer can stay Idle for as long as 9 Hours at a time, as long as you don't use it after you touch or move the mouse it will move then freeze followed by restart. then it will repeatedly startup to desktop few seconds then freeze and restart. until it goes to windows Repair screen or manually shutting it down Via Long Power button Press.

Winver Version 1909 Os Build 18363.1198

Things i have Tried.

I Replaced memory with new modules. " Single , Dual And Quad Channel" Problem remained.

I replaced the SSD Drive with a brand New SSD. Problem Persists

I replaced the Power supply with a brand new one. Problem Persists

I replaced the GPU with a New 1060. Problem Persists and now i have 2

i changed CPU with a new 1 . Problem Persist.

I Did Run Dism as well as sfc /scannow and chkdsk /f /r
and note it was a fresh install that started with the issues.

only Physical item i did not replace was Motherboard.

Starting in safe Mode with Networking enabled. then i can use the computer to the max. no freeze no shutdown.

While in safe mode i do all the steps necessary for clean boot. Restarts Persist.

I used the V2 Log collector and attached it in my post.

im a average IT tech that usually identifies and solve my issues fast but this one has me down and out for weeks now.

Please assist and if anything else is required please ask.

Regards

 

Windows keeps freezing up

Hi Brian,

If your computer is freezing, it could due to the operating system being outdated, or that some applications in your system is causing it to freeze, etc. For us to isolate the issue about Windows 10 freezing, kindly respond to the questions below:

• When does Windows 10 hangs/freezes? Is it after logging in to Windows? Or is it when you are using an application?
• Are there any third-party applications installed on your computer?
• Did you upgrade to Windows 10 from a previous version of Windows? If yes, which version of Windows was previously installed on your computer?

As a first troubleshooting step, we suggest that you check if there are updates that are waiting to be installed on your computer. If there are, kindly install them and restart your computer. After restarting, check if Windows 10 still freezes. Here's how
to check for updates in Windows 10:

• Press the Windows key + I to open the
  Settings app.
• From Settings, select Update & security >
  Windows Update, then select Check for updates.

We look forward to an update from you.