Windows 10: Computer Freezing

Hello, My computer froze while I am working. I waited for a few mins but it did not respond. The mouse was working but nothing else, I had to complete a hard reboot. I called our helpdesk team and they stated they are getting multiple calls about this issue but they cannot identify what is causing the issue. Can someone please assist? - System - Provider [ Name] Intel-SST-OED [ Guid] {6f789161-d86f-4063-9e66-41f26b5da238} EventID 19 Version 0 Level 4 Task 6 Opcode 20 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2022-05-13

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Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

computer Freeze

Hi,

Software or driver conflicts after downloading Windows 10 may be causing the freezing on your computer. Answering the following questions may help us in identifying the underlying cause of the issue:

• Aside from updating to Windows 10, were there any other changes made on your computer prior to the issue?
  
• Are you getting an error message or code when the issue happens?
• What troubleshooting steps have you already performed?

Regards.

 

Laptop freezes during Starting up on Windows 10 computer.

Hi Nguyen,



Thank you for your response with the current status of the issue.



To assist you better, please provide us the below information:

• Have you tried to perform startup repair of the computer?
• When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
• When you switch on the computer, are you able see anything on the screen?

I suggest you to try to perform the steps which provided in the previous post and let us know the results.





Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.