Windows 10: Computer frozen.. cant do anything Can't download repair USB

Just keeps saying error has happened . Can't get to McAfee to run


* Moved from IE10/other

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

Frozen at "Preparing Startup Repair" Windows 10

Hello,

We understand the issue you are facing and will assist you.

As you are unable to enter the BIOS to change the boot order, I suggest you to completely shut down the computer and restart. As soon as the computer restarts press/hold the F2 key and check if the system enters BIOS. If the system enters the BIOS, then
change the boot order and make CD/DVD/USB as priority and boot from the installation media after making the changes in BIOS. Once the computer boots from the installation media, follow the steps provided below:

Perform Startup repair.

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot>Advanced Options.
• Click on Startup Repair.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.