Windows 10: Computer graphics freeze, then computer restarts

My computer has started randomly freezing the video output, but audio will still play for a few seconds before the whole computer restarts. I believe the issue is a faulty driver. I ran the driver verifier and was given the error: DRIVER_VERIFIER_DETECTED_VIOLATION for the amdryzenmasterdriver.sys. I already reinstalled the graphics drivers but the problem persists. Here are the minidump files https://drive.google.com/file/d/1qBJTpUWE40WCnJGaN6z0M6SCjWq1k7NS/view?usp=sharing and here is the output from speccy:


Summary

Operating System

Windows 10 Home 64-bit

CPU

AMD Ryzen 5 2600 23 °C

Pinnacle Ridge 12nm Technology

RAM

16.0GB Dual-Channel Unknown @ 1066MHz 15-15-15-36

Motherboard

ASRock B450M Pro4 AM4 36 °C

Graphics

HP 27er 1920x1080@59Hz

DELL E2414H 1920x1080@60Hz

8192MB ATI Radeon RX 580 Series C.P. Technology 56 °C

Storage

931GB Western Digital WDC WD10EZEX-08M2NA0 SATA 24 °C

465GB Samsung SSD 850 EVO 500GB SATA SSD 26 °C

59GB PNY USB 2.0 FD USB Device USB

Optical Drives

No optical disk drives detected

Audio

Realtek High Definition Audio

Operating System

Windows 10 Home 64-bit

Computer type: Desktop

Installation Date: 2/16/2021 8:08:45 AM

:)

 

Computer crashes and restarts periodically

Hello Kurt,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

What is the anti-virus program on the computer?

I suggest you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you

 

Computer Freezing!

My computer has been freezing for the past 2 weeks. Whenever I play games, after about 15-45 minutes of gameplay, the computer just freezes and I can't do anything about it except to restart. I don't know what to do anymore.

I scanned my computer with anti-virus, and there were a few minor ones that were fixed/deleted. My computer was still freezing. So I cleaned the registry. It found a lot but all of them were fixed/deleted. And now it still freezes when playing games (WoW). Is there anything else that I should do? My computer is overclocked right now to 2.75Ghz, should I lower it?

If you guys could help me, I would be really happy!

Thanks,
-Azn

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.