Windows 10: Computer hangs up/freezes when running certain apps

Hello

A few weeks ago my computer started completely freezing. When those freezes occur the computer is totally unresponsive and requires a reboot, however they only happen when running certain programs.

Windows Version number : 1903
When does it happen?

• Playing youtube videos (takes a few minutes to freeze on average)
• Starting certain games (freezes on startup)
• Answering discord calls

And i discover new sources all the time so i doubt this is a complete list.

What did i try so far?

• Updating the drivers (didn't try to update the BIOS yet but reset it to default)
• Sfc / chkdsk
• OCCT (both CPU and GPU test, neither overheated/froze the computer)
• memtest x86 (4 passes 6 hours, no errors)
• Swapping GPU (RX-480)

By this point i was a bit lost so i tried using windows event viewer to no avail.

As a last attempt i tried to install windows on a new harddrive but the computer froze during installation.

I'm completely lost and don't know whether my hardware is failing or if it's some kind of software issue.

:)

 

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.



If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

1. Try a Windows key sequence to wake the screen.
   If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.
   If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.

1. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

 

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.



If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

1. Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the
   Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.
   If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

 

Computer freezing running Windows 10.

Hi Caleb,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



I suggest you to perform Clean boot by following the steps from the link below and check if the issue is resolved.



Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.



You can open the system configuration window in Windows 10:



Step 1: Using
run command.

• Press Windows Key + R keys on the Keyboard.
• Type msconfig.msc and press Enter.

Step 2: Using
Cortana.

• Press Windows icon key on the keyboard and type
  msconfig.
• Select the top most search result.

Follow the steps from 3 under How to perform a clean boot
for Windows 8.1 and Windows 8 from the link below (The steps for clean boot suggested in the link below for
Windows 8/8.1 is applicable for Windows 10 as well):

https://support.microsoft.com/en-us/kb/929135



Disclaimer: Start the computer in normal mode refer the section,
How to reset the computer to start normally after clean boot troubleshooting
from the link above.



Refer to the article about Windows 8.1, Windows 8 or Windows 7 hangs or freezes
(Applies to Windows 10 also) and check if it helps.



Write back to us with the status of the issue on the same post for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.