Windows 10: Computer immediately freezes at startup/login screen

I have been using my Pc for about 2 years and had no real problems. However recently i went to bed with my computer working fine and woke up to getting to the login screen and it immediately freezing. Done multiple things like removing ram trying other ram and memory diagnostic, which all have lead to nothing. I have no idea what is wrong and am thinking of bringing it somewhere soon for help because Even with some command prompt settings i cant seem to fix it.

:)

 

Laptop freezes during Starting up on Windows 10 computer.

Hi Nguyen,



Thank you for your response with the current status of the issue.



To assist you better, please provide us the below information:

• Have you tried to perform startup repair of the computer?
• When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
• When you switch on the computer, are you able see anything on the screen?

I suggest you to try to perform the steps which provided in the previous post and let us know the results.





Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Computer freezing at login screen

hi,

My computer started freezing at the login screen yesterday. I cant do anything with it anymore since it disables all the usb, and keyboard/mouse ports. I have reinstalled windows and installed all my drivers again, but it freezes at normal windows updates which is kind of odd.

Is there a way to fix this?

cheers,