Windows 10: Computer is not recognizing new speakers

Hi all!

So I just got new Elegiant SR300 speakers. They have just 2 cables: 3.5mm and USB. I hooked these up to the front USB and jack to get them up and running and unfortunately my PC is refusing to recognize that these are hooked up. The speakers are lit up indicating that they are drawing power, but no audio. I checked with NZXT and they stated that the 3.5mm jack does work and that 2 black stripes on the cable should be compatible.

I checked Windows Audio under services and it is set to "Automatic" and "Running". I also updated all the drivers, but still no luck. I am running Windows 10 is that helps.

Any ideas?

:)

 

Windows 10 recognizes my UE Megaboom as a headset and not a speaker will not work?

Hi Rachael,



Thank you for writing to Microsoft Community Forums.



I suggest you try the steps listed below and check if it works. This issue could be because of the Headphones BT SPEAKER Stereo being set as default. I suggest you to try the steps listed below and check if it works.

• Pair the speaker with your PC.
  
• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video, and game controllers
  and right click on your Bluetooth speaker (BT SPEAKER Stereo).
  
• Choose Disable and acknowledge the confirmation popup. Wait for the screen to refresh.
  
• Right click on the same device again and Enable.
  
• Exit Device Manager and see if the issue persist.
  

Regards,

 

Speakers not recognized after Win 10 Reset

We appreciate your response. Have you tried checking/using your speaker on a different computer? This is to check if it is a hardware related issue. If the speaker is working fine on a different computer; then, we suggest that you try installing the latest
audio driver, and check if it works for you. Below are the steps:

• Press Windows + X keys and click
  Device Manager.
• Expand the Sound, Video and game controllers.
• Right-click on the Sound card and click on Update driver software.
• Restart the computer and check.

We look forward to your response.

 

Headphones recognized as Speakers...

Hi Ahri,

Having your headphones recognized as speaker when plugged in at the back of your PC could be the reason why the audio is low. To help us isolate the problem, we suggest running first the audio troubleshooter from the link Fix
sound problems.

In case the issue persists, then let's remap or retask your Realtek audio jack and see if it addresses the issue. To do that, follow the steps below:

• Open the Realtek HD Audio Manager.
• In the back panel, right click the option where your headphone is connected.
• Choose the option Connector Retasking, then select Headphone.

Feel free to update us with the result so we can further assist you.

Regards.