Windows 10: computer is only using 1 gb RAM

I have a windows 10 computer and I have 16gb of hyper x fury ram and my computer is only using 1 gb could you help?

:)

 

Newly installed RAM is not usable.

I had 2 gb ram during windows 10 upgrade. I added 1 gb new ram. Now it is showing Installed ram is 3 gb but usable only 1.68 gb. My os s 32 bit. Please help to make it use all the 3gb ram.

 

Why is my computer only showing 3 of 4 GB of ram as usable - Running 64 bit Windows 10 and was using all 4 GB before upgrade from 64 bit windows 7

Why is my computer only showing 3 of 4 GB of ram as usable - Running 64 bit Windows 10 and was using all 4 GB before upgrade from 64 bit windows 7.

Let me know if you need more information. Thanks for your help!

 

What is the ,make and model # of your computer/Motherboard?
What version of Windows 10 are you running? 32bit or 64bit? If you are running 32bit Windows, it will not recognize more then 4GB of your RAM.
Boot into Setup (Bios) under the Main or General tab, there should be a listing for System Information that should list all of the installed RAM in the computer. Make sure it lists all of the RAM installed, if not, your motherboard may not support it. Go to Integrated Peripherals/Video and it should show you the Shared RAM amount for your video card. You can change this to a lower level if you like.

 

I don't know the model of the motherboard and I am running 64 bit of windows

 

I don't know the mother board but I know I am running a 64 bit of windows

 

Did you boot into Setup (Bios)? When you start your computer, it should have splash screen with the logo of the manufacturer of the motherboard. In the Bios, it will have the model #. In the Bios it will list the installed RAM.

 

It is an Msi motherboard it's blue and it says I have 16 gb

 

Ok and in Windows when you right click This PC and choose Properties. What does it say your Installed Memory is? Please Post a Screenshot