Windows 10: Computer is randomly freezing and sometimes BSOD

Discus and support Computer is randomly freezing and sometimes BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I have been running into an issue lately and need some help troubleshooting to figure out if it's a hardware issue or not. Basically, over the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by troqman, Mar 13, 2020.

  1. troqman Win User

    Computer is randomly freezing and sometimes BSOD


    Hello,
    I have been running into an issue lately and need some help troubleshooting to figure out if it's a hardware issue or not.

    Basically, over the past month or so, my computer will randomly hard freeze mouse won't move, image is frozen, and if I'm lucky it will then go to BSOD but most times it will just need to be hard power cycled.

    When it does BSOD, the issue shown is CLOCK_WATCHDOG_TIMEOUT, which makes me wonder if one of my devices a microphone and a cooler master keypad might be causing driver issues - since they are the only external devices I plug in.

    This issue shows up randomly - sometimes while I am playing games, other times when I am just idling on the internet. Also, if the computer goes to sleep overnight, often times it won't wake back up and I have to power cycle.

    Specs:
    Windows 10 build 18363

    32GB DDR4 RAM

    AMD Ryzen 7 3700X

    Asus Prime X570-Pro motherboard

    Nvidia RTX 2070 Super


    Troubleshooting attempted so far:
    Replaced RAM
    Reinstalled Windows
    Stress testing with Prime95 - no crashes

    Windows 10 Memtest - no issues


    The issue popped back up about a week after reinstalling windows. The only devices I have plugged in besides mouse and keyboard are an Audiobox USB for my microphone, and a Cooler Master ControlPad. These devices were the only "new" things I have plugged in that I can think would be having driver issues, but they worked for over a week before crashes started so I can't tell for certain.

    Any help would be really appreciated! I have uploaded a minidump at: https://drive.google.com/open?id=1kM5-rIKrCiJawyAzI4ccpWmk-s2Gnvzf

    :)
     
    troqman, Mar 13, 2020
    #1

  2. Windows 10 freezes randomly


    I had already tried turning off fast startup, to no avail.
    Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin
    I had tried that as well... no result.
     
    Mountain Dew, Mar 13, 2020
    #2
  3. Computer randomly freezes

    I have followed all the steps suggested.

    First, there were no minidump files, because I formatted the computer two days ago and since then, it just freezes (stops totally responding) but had no BSOD.

    The rest: driver view report, system information file have been uploaded on onedrive -

    https://onedrive.live.com/?id=root&cid=3FADB0B5EF7FD6A7
     
    Chris 2111, Mar 13, 2020
    #3
  4. Computer is randomly freezing and sometimes BSOD

    My computer randomly freezes or BSOD's

    So, I've been having this problem for months now, and I cannot for the life of me figure out what is wrong.

    My computer randomly freezes or BSOD's at least once a day, My computer has no dust in the fans, nothing is blocking them either, so overheating is out of the way, I think it is more than likely software.

    The one BSOD stop code I can remember is "SYSTEM_SERVICE_ERROR" "win32kbase.sys", the last one always changes, sometimes it just isn't there. That BSOD happened about an hour ago.

    When it doesn't BSOD it just freezes, usually with a loud pop in my headset, when it freezes my monitors stay on, same as my keyboard and mouse, but I cant do anything on there the audio doesn't work and the fans and lights inside the computer stay on, I
    have no idea what is happening, and am desperate to fix it.

    Thanks.
     
    AlexHolmes1658, Mar 13, 2020
    #4
Thema:

Computer is randomly freezing and sometimes BSOD

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