Windows 10: computer is restarting each time I try to use my camera

Error code I receive each time i try to use my camera. I just had an update done, and that is when my issues begin.




:)

 

Cameras no longer upload to computer

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

The issue might occur due to some corruption in the driver. I will certainly help you with the issue.

I suggest you to follow the methods below:

Method 1

I suggest you to run the hardware troubleshooter and check if it helps:

Hardware troubleshooter

1. Type control panel in the search box.

2. Click on troubleshooting in the control panel.

3. Click view all.

4. Click hardware and devices.

5. Follow on screen instruction.

Method 2

Uninstall and reinstall camera driver

Refer the steps below to uninstall device driver:

Refer the steps below to uninstall device driver:

• 
  Click Start, type Device Manager in the Start search box and hit ENTER.
  
• 
  Locate camera driver and expand the same.
  
• 
  Right-click on camera driver and click on Uninstall button to uninstall the driver associated with the device.
  
• 
  Restart the computer and check if the issue persists.
  
• 
  If driver for Windows 10 is not available then I suggest you
  to install the driver in compatibility mode.
  Follow the steps below to install the drivers in compatibility with Windows 10.
  
• Download the driver from the manufacturer’s website.
  • Right-click on the driver setup file and click on ‘Properties’.
  • Click on the ‘Compatibility’ tab and check the box
    ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

computer randomly restarts multiple times

Hi,

Welcome to Microsoft Community and thank you for posting your query.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What is the make and model of the computer?
  
• 
  When does the system exactly restart? Please elaborate.
  
• 
  How did you upgraded to Windows 10 through Windows update or Windows 10 ISO?
  

Let’s try simple steps and check if this helps. Follow the below steps.

Method 1.

I suggest you to check the settings, if the automatic restart is set on the system.

• 
  Open file explorer and click on Computer on the top pane.
  
• 
  Click on System properties and click on
  Advanced system settings.
  
• 
  Now click on Advanced tab and click on
  Settings button on Startup and Recovery option.
  
• 
  Uncheck on Automatically restart.
  

If the issue still persist try the below methods.

Method 2.

I suggest you to boot the system in Clean boot state and check if the issue still persist.
Clean boot process will help you determine which third party program/app that is causing this issue. It could be some other application or programs, which runs on the computer at the background, leading to this issue. Please visit the below link
on how to perform Clean boot.

https://support.microsoft.com/en-us/kb/929135

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.