Windows 10: Computer keeps crashing

Discus and support Computer keeps crashing in Windows 10 BSOD Crashes and Debugging to solve the problem; Microsoft (R) Windows Debugger Version 10.0.18914.1001 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Epexo, Jul 22, 2019.

  1. EPEXO
    Epexo Win User

    Computer keeps crashing


    Microsoft (R) Windows Debugger Version 10.0.18914.1001 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\antho\Downloads\072119-31421-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 18362 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 18362.1.amd64fre.19h1_release.190318-1202
    Machine Name:
    Kernel base = 0xfffff800`16c00000 PsLoadedModuleList = 0xfffff800`170432f0
    Debug session time: Sun Jul 21 20:02:04.518 2019 (UTC - 7:00)
    System Uptime: 0 days 9:47:11.239
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ....
    Loading User Symbols
    Loading unloaded module list
    .........................
    For analysis of this file, run     !analyze -v
    nt!KeBugCheckEx:
    fffff800`16dbc900 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffbd85`a9962aa0=000000000000003b
    6: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80016c452ee, Address of the instruction which caused the bugcheck
    Arg3: ffffbd85a99633d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.Sec
    Value: 9

    Key : Analysis.Elapsed.Sec
    Value: 11

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 69


    PROCESSES_ANALYSIS: 1

    SERVICE_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.

    SYSTEM_PRODUCT_NAME: MS-7A38

    SYSTEM_SKU: To be filled by O.E.M.

    SYSTEM_VERSION: 1.0

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 1.J0

    BIOS_DATE: 01/21/2019

    BASEBOARD_MANUFACTURER: MSI

    BASEBOARD_PRODUCT: B350M BAZOOKA (MS-7A38)

    BASEBOARD_VERSION: 1.0

    DUMP_TYPE: 2

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff80016c452ee

    BUGCHECK_P3: ffffbd85a99633d0

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    nt!ExFreeHeapPool+2ae
    fffff800`16c452ee 498b4010 mov rax,qword ptr [r8+10h]

    CONTEXT: ffffbd85a99633d0 --     (.cxr 0xffffbd85a99633d0)
    rax=0000000000000000 rbx=ffffbf038fc00100 rcx=a2e64eada2e64ead
    rdx=0000000000000000 rsi=0000000001000001 rdi=ffffbf03a9a06600
    rip=fffff80016c452ee rsp=ffffbd85a9963dc0 rbp=000000007043504d
    r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
    r11=0000000000000fff r12=00000000000007e0 r13=0000000000000001
    r14=0000000000000090 r15=0000000000000003
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246
    nt!ExFreeHeapPool+0x2ae:
    fffff800`16c452ee 498b4010 mov rax,qword ptr [r8+10h] ds:002b:00000000`00000010=????????????????
    Resetting default scope

    BUGCHECK_STR: 0x3B_c0000005

    CPU_COUNT: 8

    CPU_MHZ: c80

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 1

    CPU_STEPPING: 1

    BLACKBOXBSD: 1 (    !blackboxbsd)


    BLACKBOXNTFS: 1 (    !blackboxntfs)


    BLACKBOXPNP: 1 (    !blackboxpnp)


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: ChargeService.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-TD91V3O

    ANALYSIS_SESSION_TIME: 07-21-2019 21:15:39.0681

    ANALYSIS_VERSION: 10.0.18914.1001 amd64fre

    LAST_CONTROL_TRANSFER: from fffff80016f6a0a9 to fffff80016c452ee

    STACK_TEXT:
    ffffbd85`a9963dc0 fffff800`16f6a0a9 : 00000000`00000000 00000000`00000000 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0x2ae
    ffffbd85`a9963ee0 fffff800`1a49afc2 : ffffbd85`a9963f80 fffff800`1a471000 00000000`00000001 ffff9284`5654c0f8 : nt!ExFreePool+0x9
    ffffbd85`a9963f10 ffffbd85`a9963f80 : fffff800`1a471000 00000000`00000001 ffff9284`5654c0f8 ffff9284`00000004 : WdFilter+0x3afc2
    ffffbd85`a9963f18 fffff800`1a471000 : 00000000`00000001 ffff9284`5654c0f8 ffff9284`00000004 00000000`00000000 : 0xffffbd85`a9963f80
    ffffbd85`a9963f20 00000000`00000001 : ffff9284`5654c0f8 ffff9284`00000004 00000000`00000000 ffffbf03`a10384b0 : WdFilter+0x11000
    ffffbd85`a9963f28 ffff9284`5654c0f8 : ffff9284`00000004 00000000`00000000 ffffbf03`a10384b0 01d53cbd`c7b89333 : 0x1
    ffffbd85`a9963f30 ffff9284`00000004 : 00000000`00000000 ffffbf03`a10384b0 01d53cbd`c7b89333 01d54039`d6ab6d32 : 0xffff9284`5654c0f8
    ffffbd85`a9963f38 00000000`00000000 : ffffbf03`a10384b0 01d53cbd`c7b89333 01d54039`d6ab6d32 01d54039`d6ab6d32 : 0xffff9284`00000004


    THREAD_SHA1_HASH_MOD_FUNC: ae30f369b1ca9989daf50f1bbd649ebd7b62cfb4

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 398aad63a2f081e71367832b10d224bdfc2825f0

    THREAD_SHA1_HASH_MOD: 9be876d6ac09fdf0af33320a6412b95fa2070cff

    FOLLOWUP_IP:
    nt!ExFreePool+9
    fffff800`16f6a0a9 4883c428 add rsp,28h

    FAULT_INSTR_CODE: 28c48348

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!ExFreePool+9

    FOLLOWUP_NAME: Pool_corruption

    IMAGE_NAME: Pool_Corruption

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION: 10.0.18362.239

    MODULE_NAME:     Pool_Corruption

    STACK_COMMAND: .cxr 0xffffbd85a99633d0 ; kb

    BUCKET_ID_FUNC_OFFSET: 9

    FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ExFreePool

    BUCKET_ID: 0x3B_c0000005_nt!ExFreePool

    PRIMARY_PROBLEM_CLASS: 0x3B_c0000005_nt!ExFreePool

    TARGET_TIME: 2019-07-22T03:02:04.000Z

    OSBUILD: 18362

    OSSERVICEPACK: 239

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 1972-02-02 00:33:06

    BUILDDATESTAMP_STR: 190318-1202

    BUILDLAB_STR: 19h1_release

    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

    ANALYSIS_SESSION_ELAPSED_TIME: 2b8b

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x3b_c0000005_nt!exfreepool

    FAILURE_ID_HASH: {c9913766-80de-cdf5-a1a8-15c856d3f064}

    Followup: Pool_corruption
    ---------



    :)
     
    Epexo, Jul 22, 2019
    #1
  2. MAYRA AQU
    Mayra Aqu Win User

    Windows 10 keeps crashing

    Hi,

    There are many possible reasons why the computer will keeps on crashing. One of which is missing or corrupted system files. For us to further isolate the issue, we suggest answering the following questions:

    • What exactly are you accessing/doing when the computer crashes?
    • Were you still able to login to the computer after it happens?
    • Can you send us a screenshot of the error messages or mini dump that you've received?

    In the meantime, if you're seeing a blue screen when the computer crashes, we suggest following the steps on this article:
    Troubleshoot blue screen errors. Kindly choose the appropriate answer to the category
    "When did you get the error?".

    We'll wait for your response on this matter.
     
    Mayra Aqu, Jul 22, 2019
    #2
  3. SNIPE343
    Snipe343 Win User
    Computer keeps crashing

    when its in the l last step of installing windows vista it crashes i think its a hardware issue because the is the second disk it has done it on ( i returned the other one) any help would be great system is in the system specs its windows vista ultimate also
     
    Snipe343, Jul 22, 2019
    #3
  4. PEACH1971
    peach1971 Win User

    Computer keeps crashing

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Jul 22, 2019
    #4
Thema:

Computer keeps crashing

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