Windows 10: Computer keeps rebooting?

Ever since my PC was completely rebuilt at Microcenter about 9 months ago in Maryland, it has been randomly rebooting or experiencing BSOD. It rebooted 5 times yesterday .



When a BSOD occurs, I troubleshoot according to those messages. So far there has been:

“KMODE EXCEPTION NOT HANDLED” most common

“IRQL GT ZERO AT SYSTEM SERVICE”



What I have done:

1. Go through all drivers, manually update them and remove hidden, duplicate or old drivers.

2. Go through all troubleshooting wizards on computer, including memory and drivers.

3. Check physical system to make sure everything is seated properly.

4. Checked the temperatures, which are great.

5. Went through the event log and got thoroughly confused.

6. Ensured computer was fully updated and patched

7. Scanned for malware

8. Took out two 4gb RAM corsair sticks in case they were causing issues with the Gskill 8s.

9. Clean reinstall of Windows


I have since moved to TX and can’t go back to Microcenter.


I have been able to replicate the issue by searching for a Bluetooth audio device to connect to. Every time I search, the computer restarts.


The computer restarts in many different circumstances, but the Bluetooth connection process is the only one I have found to replicate reliably.

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Microsoft Windows 10 Home

IntelR CoreTM i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Cores, 8 Logical Processors

MPG Z390 GAMING EDGE AC MS-7B17

16 GB RAM

NVIDIA GeForce RTX 2070 SUPER

Inland 1TB SSD

CX750M PSU

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:)

 

Computer keeps shutting down

Hi,

For us to get a better grasp of your query, please provide the following:

• Error message that you receive
• Basic troubleshooting steps taken

In the meantime, I suggest that you follow the instructions provided on this
link.

I'll keep an eye out for your reply.

 

Windows 10: computer keeps tabbing out of currently used program

Hi Sheyshen,

To assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Have you tried updating your Windows 10 computer to its latest update?
• Have you tried to turn off the Get tips, tricks and suggestions as you use Windows
  in the Notification & Actions Settings of your Windows 10 and see if you will still encounter the same issue?
  

If you are not able to turn off that in the Notification & Actions Settings, you can follow the steps below:

• Press the Windows key.
• Type Notifications & Actions.
• Deselect the option Get tips, tricks, and suggestions as you use Windows.
• Restart your computer.

Regards.

 

Computer/Display keeps on crashing

Hi Julien,

Thank you for posting your query in Microsoft Community.

I understand your concerned. Let me help you to fix the issue.

To understand the issue better I would like to know, which game are you trying to play?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below steps:

Method 1.

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display adapter driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the AMD manufacturer website and download the latest display adapter driver. If the display driver is not available for Windows 10, try installing the available driver in compatibility mode and check.

http://support.amd.com/en-us/download

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope it helps. Keep posting us with the status we will be glad to help you.