Windows 10: Computer keeps shutting off unexpectedly

Discus and support Computer keeps shutting off unexpectedly in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello. I am having a problem with my Windows 10 Home 64-bit computer, every few often my computer would shut off without warning (like if the power... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JanPisanec, Nov 9, 2018.

  1. Computer keeps shutting off unexpectedly


    Hello.


    I am having a problem with my Windows 10 Home 64-bit computer, every few often my computer would shut off without warning (like if the power cable was pulled out). So i had gone to the windows event viewer and there was a Critical Kernel-Power 41 (63) error. Can anyone please help me out with this? Is it a problem with the hardware or a software?


    Details:


    Log Name: System

    Source: Microsoft-Windows-Kernel-Power

    Date: 09/11/2018 18:14:02

    Event ID: 41

    Task Category: (63)

    Level: Critical

    Keywords: (70368744177664),(2)

    User: SYSTEM

    Computer: DESKTOP-LB64H5L

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>6</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2018-11-09T17:14:02.269286100Z" />

    <EventRecordID>28863</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>DESKTOP-LB64H5L</Computer>

    <Security UserID="S-1-5-18" />

    </System>

    <EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">false</Data>

    <Data Name="CheckpointStatus">0</Data>

    </EventData>

    </Event>

    :)
     
    JanPisanec, Nov 9, 2018
    #1
  2. xarzu Win User

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
     
    xarzu, Nov 9, 2018
    #2
  3. Paulieg Win User
    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    OK, first complete your system specs, as it will help us diagnose your problem. Second, can you be a bit more descriptive about the "shut off"? Does it go through the windows shut down procedure, or does the power just shut off completely?
     
    Paulieg, Nov 9, 2018
    #3
  4. BRU
    bru Win User

    Computer keeps shutting off unexpectedly

    Computer shutting down unexpectedly (after upgrade)


    Win 7 Desktop upgraded to Win 10 on 25-July. All was well until 9-Aug and 10-Aug when computer has shut down unexpectedly. In Reliability Monitor it shows (Windows) Photos stopped working on both days. Then after the crash the monitor shows Windows was not properly shut down, stopped working and shut down unexpectedly. Related? No changes have been made other than installing a few programs (CCleaner, Speccy) immediately after the upgrade. I did not have this issue when it was on Win 7.

    edit: This has happened two more times since I originally posted. Computer was going to sleep but instead of power button being amber, it was unlit. Pressing it restarted the computer and again I saw that Windows was not properly shutdown, stopped working and shut down unexpectedly. I will attach a second dm log file. Also I have updated System Specs to reflect this desktop computer.
     
Thema:

Computer keeps shutting off unexpectedly

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