Windows 10: Computer Locked by Scammers

Discus and support Computer Locked by Scammers in AntiVirus, Firewalls and System Security to solve the problem; I've just got a laptop in that's running Windows 10. The owner thought he was dealing with his broadband provider as he has been having trouble with... Discussion in 'AntiVirus, Firewalls and System Security' started by alfarom, Feb 3, 2021.

  1. ALFAROM
    alfarom Win User

    Computer Locked by Scammers


    I've just got a laptop in that's running Windows 10. The owner thought he was dealing with his broadband provider as he has been having trouble with his internet. However, it turns out it was a scam and he allowed them access to his laptop. When they asked him to login to his bank account he realised what was going on but the scammers then locked his computer. So now you can login but just get a message saying LOCKED. It then logs out after a minute or two. I've tried using a cmd prompt to see what that shows but it says it is encrypted with BitLocker which the customer says he hasn't setup.

    I've included a screen shot of the locked screen.

    Anything that can be done or has he lost everything?

    :)
     
    alfarom, Feb 3, 2021
    #1
  2. CAROLLJ
    CarolLJ Win User
    CarolLJ, Feb 3, 2021
    #2
  3. RICHARDTATE1949
    RichardTate1949 Win User
    locked out of computer by phone scammer

    I have been locked out of my desktop by a phone scammer. He had info about my computer that lead me to believe he was genuine. I stupidly allowed them to remotely access my computer. When they asked for $ to "renew my firewall", I declined. Finally
    shut computer off to escape. Now I cannot get back on. What can I do now?
     
    RichardTate1949, Feb 3, 2021
    #3
  4. STOCKTIKI
    stocktiki Win User

    Computer Locked by Scammers

    Scammer locked PC with Syskey startup password

    My older, non-computer savvy Dad was just taken by the oldest trick in the book. Hoping someone can help out.

    System: Toshiba Laptop. Windows 10 Home.

    Scammer from "AOL" calls my dad and says his computer is corrupted. My Dad (sadly) gave him remote access. Scammer installed a password using Syskey startup. Now, on startup, Dad gets a black screen with message "This computer is configured to require a password in order to start up. Please enter the startup password below."

    He's tried to get into the F8 menu by turning on PC and pressing F8, but the system goes straight into the password.

    Can anyone help? Is there an easy fix I can help my Dad do remotely by talking him over it the phone?
    Computer Locked by Scammers [​IMG]
     
    stocktiki, Feb 3, 2021
    #4
Thema:

Computer Locked by Scammers

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