Windows 10: Computer Multiple crashes and reboots at random

Discus and support Computer Multiple crashes and reboots at random in Windows 10 BSOD Crashes and Debugging to solve the problem; My computer crashes completely at random, There is no blue screens at all just a reboot and I'm at my gigabyte's motherboard POST screen and back into... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by coolmariodude, Nov 3, 2017.

  1. Computer Multiple crashes and reboots at random

    My computer crashes completely at random, There is no blue screens at all just a reboot and I'm at my gigabyte's motherboard POST screen and back into windows before i know it. The chipset is the AMD 760g. My motherboard is the GA-78LMT-S2 Rev 1.2 by Gigabyte, I have 8GB ddr3 ram that i have tested with memtest86+ a few times and it passes each time. I ran prime95 for like 25 minutes with no crashes. I did PCMark Futuremark benchmark and no crashes. The crashes happen at random. I have done windbg and here is what it tells me

    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff930eb0caf8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:



    BUILD_VERSION_STRING: 10.0.16299.19 (WinBuild.160101.0800)

    DUMP_TYPE: 2

    BUGCHECK_P1: 0

    BUGCHECK_P2: ffff930eb0caf8f8

    BUGCHECK_P3: 0

    BUGCHECK_P4: 0

    BUGCHECK_STR: 0x124_AuthenticAMD

    CPU_COUNT: 6

    CPU_MHZ: dbc

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 15

    CPU_MODEL: 2




    PROCESS_NAME: System



    ANALYSIS_SESSION_TIME: 11-03-2017 23:53:49.0372

    ANALYSIS_VERSION: 10.0.16299.15 amd64fre

    ffffa885`ca8ed5b0 fffff801`77ec2635 : ffff930e`b0de9700 ffff930e`b0caf8d0 ffff930e`aea45120 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    ffffa885`ca8edae0 fffff801`77d123d8 : ffff930e`b0caf8d0 00000000`00001000 fffff80b`00000000 ffff930e`aea79180 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffa885`ca8edb10 fffff801`77d12efb : fffff801`77de3d20 fffff801`77de3d20 ffff930e`aea45120 fffff80b`41ff71e0 : nt!WheapProcessWorkQueueItem+0x48
    ffffa885`ca8edb50 fffff801`77aeb835 : ffff930e`aea45120 ffff930e`b0de9700 ffff930e`00000000 ffff930e`00000c00 : nt!WheapWorkQueueWorkerRoutine+0x2b
    ffffa885`ca8edb80 fffff801`77b744e7 : ffffe501`ae34ec40 00000000`00000080 ffff930e`aead3040 ffff930e`b0de9700 : nt!ExpWorkerThread+0xf5
    ffffa885`ca8edc10 fffff801`77bf9ef6 : ffffe501`ae342180 ffff930e`b0de9700 fffff801`77b744a0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffffa885`ca8edc60 00000000`00000000 : ffffa885`ca8ee000 ffffa885`ca8e8000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

    THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb

    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: AuthenticAMD

    IMAGE_NAME: AuthenticAMD


    STACK_COMMAND: .thread ; .cxr ; kb




    TARGET_TIME: 2017-11-01T04:38:13.000Z

    OSBUILD: 16299




    SUITE_MASK: 784



    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal


    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2017-10-10 01:23:07

    BUILDDATESTAMP_STR: 160101.0800

    BUILDLAB_STR: WinBuild

    BUILDOSVER_STR: 10.0.16299.19



    FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

    FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

    Followup: MachineOwner

    coolmariodude, Nov 3, 2017
  2. Azuch Win User

    Windows 10 Pro random freezes after upgrade

    Random Windows 10 crashes have been happening to me on multiple systems. Must hard reboot to recover. This NEVER happened with windows 7 so something is wrong with the OS.

    None of the troubleshooters find any problems anywhere.

    Wake up and smell the coffee Microsoft - fix this already.
    Azuch, Nov 3, 2017
  3. apostma Win User
    Frequent Random Crashing/Shut Down

    My computer is crashing repeatedly. It started just recently (perhaps after last Windows update?). My computer just goes to a blue screen with frown face saying that something went wrong and is restarting.

    My specs:

    1. Lenovo Thinkpad T420

    2. There are random crashes. Shuts whole system down and restarts. Happens multiple times every day. It happens at any given time, whether I have multiple apps open or after a fresh restart (it has even crashed right after restarting from a crash, before
    I even logged in).

    3. I'm running Windows 10

    apostma, Nov 3, 2017
  4. Computer Multiple crashes and reboots at random

    It happened again last night at 6pm but windows deleted the dmp file before i could copy it.
    coolmariodude, Nov 3, 2017
  5. Ztruker Win User
    Ztruker, Nov 4, 2017
  6. coolmariodude, Nov 5, 2017
  7. Ztruker Win User
    You can delete it once we're done, but why would you want to?
    Ztruker, Nov 5, 2017
  8. Computer Multiple crashes and reboots at random

    I don't want anything personal information of my PC to be online for everyone to download.
    coolmariodude, Nov 6, 2017
  9. Ztruker Win User
    What personal information. I don't see anything in the collected data I consider personal or not shareable.
    Can you tell me what you object to?
    Ztruker, Nov 6, 2017
  10. Nevermind.. What does the error code mean?
    coolmariodude, Nov 6, 2017
  11. philc43 Win User
    I am sure @Ztruker will confirm when he is back online. The single BSOD event recorded in your logs is a hardware error and the exact error code from the WHEA error record is: BUSLG_OBS_ERR_*_NOTIMEOUT_ERR

    This an observed error provided by the CPU which usually means the motherboard is faulty. I would be happier seeing a few more BSOD crash dumps before condemning the motherboard so please post them up when you get them. It would be unwise to make a decision based on a single crash dump file.
    philc43, Nov 6, 2017
  12. I got 4 more here from what i had saved on the cloud.
    coolmariodude, Nov 6, 2017
  13. zbook New Member

    Computer Multiple crashes and reboots at random

    zbook, Nov 6, 2017
  14. The thing is though is that those happened like October 29th to the 3rd of November. So there won't be any real information on those other than the dmp I saved. Should I still do the collector tool
    coolmariodude, Nov 6, 2017
  15. zbook New Member
    Moving forward it will be useful to view the windows error reporting, event logs and the other files as the bsod occur.
    zbook, Nov 6, 2017

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