Windows 10: Computer not restarting / rebooting after update

I downloaded the new windows update 2 days ago and it prompted me to log into my email. I didnt have my pw to hand so turned off the computer. Once i turned it back on it has been stuck on a blue screen giving a variety of troubleshooting options.


I first tried to restart, but it didn’t work and said Your PC did not restart, nothing was lost. I have tried all options on the advanced screen, nothing is working.

Can anyone help?? I have only had the computer a few months

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Alienware Area 51 m15x BIOS Update Released

If you were among the group of people experiencing overheating issues with your Alienware Area 51 m15x laptop, then there are some good news for you. A new BIOS update, version X29b P3A30 is now available. The update allegedly allows VGA fans to increase up to 5400 rpm and thus better cool the GPU. To obtain the new BIOS, you'll need to email the m15x support line (L: Area51_m15x@alienware.com). In reply you should receive a link to the BIOS .zip archive. Once you download the small file, Alienware recommends to follow the steps described in the Read full story marker.



Open Nero Ultra Edition, click Backup, and then click “Burn Image to Disc.” Next, select the file “m15x_x29b.iso from the unzipped folder.

• Plug your AC adapter in
• Disconnect all third-party peripherals
• Don’t turn off the computer or restart it during the update
• Don’t eject your DVD/Blu-ray drive during the update.

Steps:

• Open BIOS by tapping F12 during boot
• Set BIOS to boot from your CD-ROM drive first
• Save and exit
• Upon reboot, the BIOS flash update will proceed
• Click “Yes” through the prompts
• Restart

Source: LAPTOP Magazine

 

Computer crashes and restarts periodically

Hello Kurt,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the make and model of your computer?

What is the anti-virus program on the computer?

I suggest you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you