Windows 10: Computer quit sleeping

Discus and support Computer quit sleeping in Windows 10 Support to solve the problem; My wifes computer (20H2 .867) is set to sleep after 1 hour, worked just fine until the 20H2 upgrade, now it won't sleep without manually putting it to... Discussion in 'Windows 10 Support' started by rboppy, Mar 18, 2021.

  1. rboppy Win User

    Computer quit sleeping

    My wifes computer (20H2 .867) is set to sleep after 1 hour, worked just fine until the 20H2 upgrade, now it won't sleep without manually putting it to sleep.

    rboppy, Mar 18, 2021
  2. Argel Obm Win User

    Computer sleeping


    For us to better understand your concern, kindly answer the following questions:

    • When did the issue start?
    • Were there any changes made on your computer before encountering the issue?
    • What are the troubleshooting steps you've done so far?
    • Is you computer going to sleep while you're using it?
    • How many minutes does it take before your computer goes to sleep?
    Hope to hear from you soon.
    Argel Obm, Mar 18, 2021
  3. David Haz Win User
    After Windows 10 Anniversary Update Computer Not Sleeping


    Does disabling the HID-Complaint Touch Screen driver resolves the issue? If yes, we suggest that you disable it and see if your device go into Sleep mode after a period of inactivity.

    We also suggest to check if the settings of the Power Options of your device are set so that the device will go into Sleep mode after a period of time. You may follow the steps below to check is Sleep mode is enabled on your device:

    • Press the Windows button + X, then click on
      Power Options.
    • Click Change when the computer
    • Change the settings to your preferred settings.

    Keep us updated on the results.

    David Haz, Mar 18, 2021
  4. Computer quit sleeping

    Computer goes to Sleep mode automatically

    Hi Anthony,

    Thank you for posting your query in Microsoft Community. Apologize for the inconvenience caused to you.

    I suggest you to follow the steps provided below if not tried already and check if it helps.

    • Navigate to Start>Settings>System>Power & sleep.
    • In the right pane, select Never from the drop down list for
      and Sleep.
    • Close the dialog box and check for status.

    Hope the information is helpful. Keep us posted on the status for further assistance.
    Eeshwar Kumar, Mar 18, 2021

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