Windows 10: Computer randomly freezes causing a force shutdown/restart

My computer randomly freezes causing me to have to force a shutdown or restart. There is no malware and I've tried disabling hardware acceleration in Chrome. I noticed this started happening after the Hardware and Devices Troubleshooter was removed in version 1809. My NVIDIA graphics card is kept updated through GeForce Experience. Also, I ran SFC /scannow and it came up with some errors so I used DISM (through source/USB stick) to repair the image. I then ran SFC /scannow again (a couple times to make sure) and it said everything was repaired. Yet, my computer still freezes randomly.


Here is a link to my event viewer errors: https://1drv.ms/u/s!AvvC7mBvgYQghK8X51ViMQiePteiPw?e=JFFI1I


Below is relevant information about my setup. Please let me know if I need to provide any other info.


OS Name Microsoft Windows 10 Home Single Language

Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-HNSK1DO
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-78LMT-S2
System Type x64-based PC
System SKU
Processor AMD FX(tm)-6100 Six-Core Processor, 3300 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. XV F5b, 2/27/2013
SMBIOS Version 2.4
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product GA-78LMT-S2
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.356"
User Name DESKTOP-HNSK1DO\info
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 8.00 GB
Available Physical Memory 5.40 GB
Total Virtual Memory 10.9 GB
Available Virtual Memory 7.79 GB
Page File Space 2.87 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes


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Version 1903 (OS Build 18362.356

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

System freezes randomly

My computer freezes randomly, it could be playing videos, games, or merely being idle. All input and output devices freeze (screen freeze and audio as well).

I have reinstalled the system in the SSD but no luck.

I have also tried the SFC scan and the DISE scan, check and restore fix. Just wonder how can I know what causing the error exactly. The event viewer did show some error but errors were about forced restart after the freeze instead of what happened at or
before the freeze.

Any suggestions are welcome. Thank you so much!

 

Windows 10 freezes randomly

Hello,

I have the latest windows updates, drivers, and BIOS.

The issue was caused by the Radeon drivers - i explained in my previous post.

To solve the issue I run a program called ClockBlocker that prevents the graphics card from downclocking and freezing the computer.

Thank you all for all the help.