Windows 10: Computer Randomly Freezes

So i'm having a random problem where I'll be on chrome and the computer just freezes, eventually the computer will either hard restart itself or I'll have to hard restart it. This doesn't happen constantly but like once per day or once every other day. Most often this happens while i'm on youtube and press pause on a video. Whenever this happens the reliability history shows this Hardware error live kernel event:


Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff878194495460

Parameter 2: fffff802884009f0

Parameter 3: 0

Parameter 4: 4

OS version: 10_0_17763

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17763.2.0.0.768.101

Locale ID: 1033



This problem started exactly on April 16 after windows installed like 20 updates, I've heard this a classic problem and it has something to do with corrupted drivers, but I don't exactly understand how this works or know what to do or where to look. This computer is only a month and a half old and it never did this before the 16th. I also had a problem which I wrote about earlier where the two USB ports I had the mouse and keyboard plugged into would suddenly stop working randomly and lose all power. Moving the mouse and keyboard to different ports solved that problem, not sure if its related to this. Also I will occasionally get a hardware error 15e. But that's usually while the computer is sleeping and nobody's bothering it at all. I appreciate any insight anyone may have, let me know if you need more information. Thanks!

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.