Windows 10: Computer repeatedly freezing during video calls

Hello!


I have an XPS 13 9365. Manufactured in 2017. Windows 10, 64 bit. BIOS 1.5.0. Processor i7 CPU @ 1.3 GHz, 16gb ram


I have had trouble in both Google Meet as well as Zoom in having sustained conversations without having my computer freeze up. It usually happens every 5 minutes or so. The connection will either slow down, become very delayed, cut out, or get very crackly to the point where it hurts my ears. Occasionally in these moments it says, "internet connection unstable," though this message only happens maybe every 1 out of 10 times I encounter the problem. As it progresses, it slowly gets worse until my entire computer will become unresponsive for at least 30 seconds or so. At that point, I leave the meeting and go back in which usually fixes the problem, though only for another 3 minutes until it happens again.


THIS IS VERY KEY:

I found a short term solution for this problem but don't know why it works. When I cancel the internet audio on video calls and dial in with my phone instead, it works. I use my phone for audio and computer for video. This worked great but is not a long term solution because when I speak, people don't see my picture come up, they see my phone. I don't want to keep having to use this solution. Also, their is a delay between audio and video when I do this and it bothers me. I paid a lot of money for this lighting fast computer and am very disappointed that it can't handle basic video calls.


Things I wonder about and seem off but I don't understand:

Windows Audio Device Graph Isolation takes up 20%+ of my CPU usage only when in video calls

Chrome takes 50% plus of my CPU usage, also only when in video calls


These numbers are exceptionally high, correct? The tech guy at my company looked at my computer and said, "Everything seems normal and in place so I have no idea why this problem is occurring."


Things I have tried:

- Before you recommend updating all my drivers, please know that everyone and their grandma has told me to do this so YES I HAVE UPDATED ALL MY DRIVERS ALREADY

- Testing my internet speed. It is very fast and not the problem. Additionally, none of my roommates have a problem with this

- Reinstalling audio drivers


Things I wonder about:

- A reliable computer whiz told me that the XPS 13 has notoriously bad WIFI connections. I have experienced this to be true, I think. Can anyone else confirm? Could this possibly be the problem, even though my internet is confirmed to be fast?


- I have forever and always had audio problems with this computer. Various kinds in various ways at various times. Sound disappearing, audio crackling, videos freezing, plugging in headphones messing everything up, etc. Ive seen it all. What are the odds that its a hardware problem with my computer? Or maybe just a curse?!?!


Note: In your responses I am not a computer whiz and will need a lot of details in your recommendations on how to proceed. Thank you so much!

:)

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

lumia phone freezes when call goes to voice mail

Hello Dave:



Thank you for posting to the forum. It sounds very much like there may be a hardware issue at the heart of this phone freezing. We have a couple suggestions for you before we settle on this being the best course of action.



First, we suggest you perform a soft reset of your phone. There may be two options to perform this:

• If you are able to remove the battery, simply pull the battery from the phone for about 45 seconds, replace and restart the phone.
  
• There are series of buttons that will allow you to perform this process. This is different depending on the model of phone you have. We suggest you confirm with Nokia the proper steps for your phone,
  http://www.nokia.com/us-en/support/.

If you continue to have this issue after performing the above steps try the following:

• Check your Bluetooth settings and turn off if set to on.
• If you have an SD or SIM card in the phone try removing this and verifying that the issue continues.
• Start removing applications currently installed on your phone. There is a chance that an application on the phone is causing some conflict causing the phone to freeze. I might start with apps related to chat or calling services.
• If you have the Nokia diagnostics app on the phone try running this. After this completes verify that the issue continues.

If the issue continues the last resort step is to perform a
hard reset of the phone. Before you consider this we would like you to make sure that all media is backed up to your computer. The steps to reverse sync to the computer are as follows:

• Connect your phone to a computer running the Zune software.
• Click on the word phone.
• Select the music, videos, pictures or podcast heading above the picture of the phone.
• Select the content from the phone, appears to the right, and drag it to the computer icon.
• Perform this process for all media types.

There are some other side effects to this process and that is why this is the last step before discussing a replacement with the manufacturer. Text message history will not be saved, important messages can be copied and pasted into an email. Game progress
and scores will be reset. If this is necessary, you reset by tapping settings > about > reset phone.



Please let us know if you have any additional questions or concerns.



Mark W.

 

3G VIDEO CALL CONNECTIVITY

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