Windows 10: Computer shut down unexpectedly, stuck in restart loop

Discus and support Computer shut down unexpectedly, stuck in restart loop in Windows 10 Performance & Maintenance to solve the problem; I recently hooked up a second monitor to my computer, which is the only change that I've made within the past few months. One is connected via... Discussion in 'Windows 10 Performance & Maintenance' started by ghostsnacks, Oct 10, 2020.

  1. GHOSTSNACKS
    ghostsnacks Win User

    Computer shut down unexpectedly, stuck in restart loop


    I recently hooked up a second monitor to my computer, which is the only change that I've made within the past few months. One is connected via DisplayPort DVI->DP adapter, which is the monitor I've been using and the new one is connected via VGA. I only mention this because the computer turned back on after unplugging the DVI/DP monitor and I was able to back up my work files.


    I had left my computer on while I was doing yardwork the other day to come back in the house and the PSU fan was howling cold air was blowing out, neither monitor was responsive, mouse/keyboard were unresponsive. I hard shut off the computer with the power button, unplugged everything, cycled the power button a few times, then plugged everything back in. The PC was stuck in a restart loop after this, HD/power lights would flash like usual, DVD-ROM drive light would flash, then it would shut itself off. The computer did this a few times and eventually booted into diag mode. Ran a drive diag and everything passed. Did a couple hours of work and as I was submitting a report, the computer shut down again.

    I ran though the same troubleshooting, but this time the DVI/DP port monitor was left unplugged and the VGA connected. Upon restart, a black screen with message:

    [The file is possibly corrupt. The file header checksum does not match the compu]

    [ed checksum. ]


    I reset the computer again and things seem to be working okay with the VGA monitor.


    Does anybody know what is going on or what I can do to fix this? I would ideally like to be able to use both monitors if possible.


    thank you so much

    :)
     
    ghostsnacks, Oct 10, 2020
    #1
  2. XARZU
    xarzu Win User

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
     
    xarzu, Oct 10, 2020
    #2
  3. RICHARD.8
    Richard.8 Win User
    Stuck on “The computer restarted unexpectedly...”

    So I’m currently stuck in a looping “The computer restarted unexpectedly or encountered an unexpected error.” I’ve tried hitting Shift + F10, but nothing happens. I’m on a Surface laptop right now. Any help would be appreciated.
     
    Richard.8, Oct 10, 2020
    #3
  4. ANGELICAPARKER1
    AngelicaParker1 Win User

    Computer shut down unexpectedly, stuck in restart loop

    “The computer restarted unexpectedly...”

    So I’m currently stuck in a looping “The computer restarted unexpectedly or encountered an unexpected error.” I’ve tried hitting Shift + F10, but nothing happens. I’m on a Surface laptop right now. Any help would be
    appreciated.

    Also cant enter in safe mode
     
    AngelicaParker1, Oct 10, 2020
    #4
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Computer shut down unexpectedly, stuck in restart loop

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