Windows 10: Computer Shutdown

Hi,

I am experiencing random computer shutdowns. I have gone through all of my parts of my PC with various tests and cannot find any fault. The screen simply turns black, as if i had plugged by PC out from the wall. What can i do to find out what is causing this problem? i know about event viewer, but it isn't telling me anything new. I am not doing anything stressful when this occurs, just browsing the web.

Thanks

:)

 

The computer shutdown itself restart?

Hi Tín,

A computer can shutdown based on the instructions given to its power settings. If you are using a laptop, there’s an option that when you are just closing a lid, it can shutdown your computer.
To ensure that we can provide the appropriate resolution to your concern, we’d like to ask you a few questions:

• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• What activity are you performing that may trigger to shutdown your computer?
• Can you provide us a screenshot of your power settings?
• Are you using a laptop or desktop computer?

We’re looking forward to your response.

 

Shutdown

Hi,

To restart or shut down a remote computer and document the reason using the Windows interface, kindly follow these steps:

• Right-click the Start menu and select Command Prompt (Admin).
• Type shutdown /i to display the Remote Shutdown
  dialog box (Shutdown.exe).
• Under Computers, click Add to enter computer names, or click
  Browse to open the Find Computers dialog box.
• Under What do you want these computers to do, click Restart
  or Shut down.
• Select the appropriate reason for the restart or shutdown from the list.

Let us know how things goes.

Regards.

 

After upgrading to Windows 10, cursor is disappeared while trying to shutdown the computer

Hi Hana,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the mouse driver is being outdated. Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

Let’s try to shut down the computer from log-in screen and check if it helps.

• 
  Press Windows key + L and keep tapping
  Tab key on the keyboard.
  
• Once it select shutdown option hit enter.

If the issue still persist, try the below steps.

Step 2.

I recommend you to update the mouse driver manually and check if this helps. Follow these steps:

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate Mice and other pointing devices and expand the same.
  
• 
  Right-click the device driver and select
  Up-date.
  
• 
  Restart the computer, if prompted.
  

If the above steps did not helps to fix the issue, try the below steps.

Step 3.

I suggest you to go to the computer manufacturer and download the latest updated mouse driver and install the same.

Hope it helps. Post us with the status, we will be glad to help you.