Windows 10: Computer shutting down unexpectedly (after upgrade)

Well it just messed up again as it went to sleep, so disabling fast startup didn't work. Any reason to give you another dm log?

Sure hope a new driver fixes it. Wondering why this problem didn't surface until two weeks after the upgrade? Trying to think if something I did in the last few days would have triggered it but I can't think of anything. Only thing that was done was install the Patch Tuesday updates.

 

Sorry to bother you again but I am wondering if you know how to get more specific info about the Realtek controller on the desktop? It seems that PCIe GBE might be a generic name and there are numbers that better identify the controller. Looking at Realtek's site http://www.realtek.com.tw/downloads/...&GetDown=false I was going to download the first driver listed but I see it is slightly older than what I mentioned is on my other computer. You can see it does have some other identifying numbers. Thank you

 

Only if a BSOD has occured, or if we ask for one.

The drivers from the laptop are altered most likely, the manufacturer can change the version number.

 

Confused as how to find the correct driver from Realtek.

edit: Got some help on an HP forum to find the correct driver. Will give the new driver a try and see if it resolves the issue.

 

Not sure I can proclaim this as solved but in my effort to troubleshoot the desktop computer losing Ethernet connectivity I had disabled "Allow the computer to turn off this device to save power" under Power Management for the adapter. Re-enabling that option seems to have stopped the unexpected shutdowns as the computer goes to sleep. It has successfully gone to sleep probably a dozen or more times without a crash. I haven't actually used the computer enough to see if I still lose connection. If that still occurs I guess it will be back to the drawing board.

 

For internet issues please stay in your other thread *Smile

 

I will. I hope its not a trade off, one problem solved causes the other and vice versa. Either way I am sure it is adapter/driver related.

 

Darn. Thought I had it solved. 12 days without nary an issue until today. Computer again crashed when trying to go to sleep.

 

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