Windows 10: Computer turns off when going into sleep mode

I just recently started to have an issue of my computer turning off when going into sleep mode. When I turn it back on it takes over 3 minutes to come back to life. I have a copy of the event log but not sure how to post the file. Any help would be appreciated.

:)

 

iTunes stops playing when the computer go to sleep

Hi Ross,

Sleep mode is designed to stop all actions on a computer as it puts the device to a low-power state. Since you want to continue using a program even while your computer is locked, we suggest turning off Sleep mode by following these steps:

• Click Start.
• Go to Settings.
• Click System.
• Choose Power & Sleep from the left pane.
• Under Sleep, choose Never.

Let us know if you have any other concerns about your computer.

 

Computer stopped going into sleep mode

Hello, Kiran.

My computer is up to date and I didn't change any settings prior or after the update

I tried step one, but I haven't wait the time required for the computer to go into sleep mode. I did change the 30 minute wait to 10 minutes. So, I'll wait and see what happens

 

Computer won't go to sleep mode if I choose to turn off screen first

Hello azorybbm,

For me to better assist you with your concern, please confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

If your computer is running on build 1803, some users had observed that when Microsoft Edge is open or running in the background; it somehow prevents the screen from turning off or entering sleep mode. Also, try unplugging any USB peripheral devices and
check if the same behavior occurs.

You can also try performing the steps suggested by Andre Da Costa in this
thread.

Looking forward to your response.

Regards.