Windows 10: Computer unexpectedly restored Win 8.1 - can I upgrade to Win10 again?

Discus and support Computer unexpectedly restored Win 8.1 - can I upgrade to Win10 again? in Windows 10 Installation and Upgrade to solve the problem; Yesterday a friend's computer (Windows 10 auto upgrade from 8.1, years ago) suddenly refused the (only) user password, probably due to a failed update... Discussion in 'Windows 10 Installation and Upgrade' started by benoitvm, May 6, 2019.

  1. benoitvm Win User

    Computer unexpectedly restored Win 8.1 - can I upgrade to Win10 again?


    Yesterday a friend's computer (Windows 10 auto upgrade from 8.1, years ago) suddenly refused the (only) user password, probably due to a failed update (Windows or Office365).

    Of course, no pwd recovery disk, it's a local account etc.

    After some wizardry I managed to log in and now I realize that the computer automagically returned to the original Windows 8.1 !

    The machine behaves strangely, a.o. there is a DELL backup/restore process that keeps eating most of the disk I/O each time the system is restarted - so it's probably a good idea to give it a fresh start.

    I have backed up the data to an external drive and would like to install a fresh Win10 on this system.

    Problem: the system shipped with Win 8.1 and that is now the version that is running after the mysterious silent system restore of yesterday; I guess this is also the version of the factory image in the OEM recovery partition.

    Question: now that the free Win10 upgrade window is over, how can I reinstall Win10 on this computer ? That version was running until the problems of yesterday.


    More generally: how do people manage situations where a reset to an old Windows version (factory image/DVD) is necessary due to disk crash etc, after a successful free upgrade to Win10 and a Win10 image backup is not available ?

    :)
     
    benoitvm, May 6, 2019
    #1
  2. xarzu Win User

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
     
    xarzu, May 6, 2019
    #2
  3. dexec Win User
    Laptop with free Win10 upgrade crashed, restored laptop but it re-installed Win 8 (previous to upgrade). How to get Win10 back?

    My HP laptop with free Win10 upgrade crashed, it had Win8 earlier. I restored the laptop from HP recovery tool but it re-installed Win 8 (previous to upgrade). How to get Win10 back?
     
    dexec, May 6, 2019
    #3
  4. Computer unexpectedly restored Win 8.1 - can I upgrade to Win10 again?

    Why does HP and other retailers still sell win7/8.1 and upgrade to win10? what happens if the mb is replaced by warranty after 1 year?

    actually, the new motherboard from warranty service replacement also has an OEM key.

    this year alone, I am in the third year of warranty for a hp elite 8300, the motherboard was replaced. I had to perform an upgrade from windows 8.1 to windows 10 for the 2nd time then perform a restore from image backup of my harddisk.

    (

    step 1: image harddisk containing win10 upgraded from win8)

    step 2: install win 8

    step 3: upgrade win 8 to win10, activate

    step 4, restore harddisk from image

    )

    the point being, this procedure will no longer be applicable once the free upgrade period is expired.

    ie: if a buy a hp/dell pc right now that only comes with win7/8.1, in the 2nd year of warranty, i no longer can upgrade from win7/win8.1 after the warranty replacement of a motherboard)
     
    loupgarou24., May 6, 2019
    #4
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Computer unexpectedly restored Win 8.1 - can I upgrade to Win10 again?

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