Windows 10: Computer will not boot after update.

So I wanted to sell an old laptop I had and was working on resetting it, but I was updating Windows and it needed to restart and it restarted and installed the update and then it just stopped booting. The screen will turn on and off every couple of seconds but nothing displays on the screen. It's just black. I can enter the bios but nothing seems to help. I've tried using f11 to do a system recovery and it will say "F11...system recovery" in the bottom corner, but then nothing, It just keeps turning on and off. Any ideas?

:)

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.

 

Computer did not boot after automatic update

Hi Henry,

One of the possible reasons why your PC fails to boot into normal mode are broken components on the boot configuration data of your system. To isolate your concern, we suggest that you perform the following steps to trigger
safe mode through the Windows Recovery Environment (WinRE) option. To do this, follow the steps below:

• Improper shutdown process (For Laptop: Remove the battery before performing the steps)
  • Turn on your computer. When the Windows logo is visible, unplug the power source of your computer. Perform this step three times.
  • On the fourth time that you turn on your computer, just simply wait for the
    Windows Recovery Environment (WinRE) window to appear.
• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings and click
  Restart.
• Once your computer restarts, you will see a list of options. Press the
  F4 key to start your computer in safe mode.

We also recommend that you perform a system restore after booting in
safe mode. This option takes your PC back to an earlier point in time. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To do
this, follow the steps below:

• In the Search box, type Control
  Panel and press Enter.
• On the upper-right window, under View
  by, click Category and select
  Large icons.
• Search Control Panel for Recovery.
• Select Recovery > Open System Restore > Next.
• Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Let us know if the solution above works for you.

 

Windows update failed and unable to boot

Hi Chrissy,

To assist you better help us with the information below.

• Have you made any recent software/hardware changes to the computer?
• Do you get any error message or code when trying to boot into the computer?

When installing updates it puts message “Do not shut down your machine”, if you unplug the AC adapter or turn off the computer Chances are:

• Windows resuming the installation process next time you shutdown.
• A non-vital program file becomes corrupted and causes some feature of the OS to become unusable and crash.

As an initial step I would suggest you to unplug all external devices if connected and then try to boot the computer by plugging in the AC adapter and check if you are able to boot the computer.

If the computer boots make sure all the updates are installed and then you can login to user Interface.

If you still not able to unable to get the in Windows Bootable environment I Would suggest you contact your manufacturer.

Get back to us if your require more help on this query.

Thank you.