Windows 10: Computer with black screen before sign in and cursor keeps reloading

I have a HP Pavilion desktop and I have a problem with it. The problem is that I have a black screen, which I know how to fix, but my keyboard and mouse won’t let me. It just keeps reloading and reloading but it only happens on the black screen. It doesn’t happen in the bios, only the black screen. I’ve tried “ctrl+alt+del”. Doesn’t work. I’ve tried some of the other keyboard combinations. Doesn’t work. And I can’t use a different monitor because I don’t have a different monitor. Can someone help?

:)

 

Black Screen with Cursor during sign in

Hello Patrick,

We understand that you are facing issue with Black screen with cursor during sign-in in your system. Let us assist you with this issue.

This issue might have occurred due to driver issues, output to unexpected port, and possibly also issues with the Lock Screen app. We suggest you to try the steps from the below link and check if it helps to resolve the problem:

Troubleshoot black screen problems

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Black Screen With Cursor PLEASE HELP


THIS PROBLEM HAS BEEN AN ONGOING ISSUE WITH WINDOWS 10.

Below is a Microsoft Knoledge Base entry from April of this year.

httpw://support.microsoft.com/en-us/kb/3055414

"The lock screen in Windows 10 Technical Preview Build 10061 might appear as a black screen with a mouse cursor
Symptoms

When you sign out of Windows 10 Technical Preview Build 10061 and return to the lock screen, you might see only a black screen with a responsive mouse cursor. Pressing the Alt+Tab keys or the Ctrl+Alt+Del keys has no visible effect.
Workaround

If you are experiencing this issue, follow these steps to sign into Windows:

At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

PLEASE NOTE: IF YOU ARE INSTALLING WINDOWS 10. AFTER ENTERING YOUR PASSWORD, THE CURSOR SHOULD VANISH FOR SEVERAL MINUTES WHILE WINDOWS COMPLETES THE INSTALL SETUP. MY COMPUTER, A FAST ALIENWARE, TOOK ABOUT FIVE MINUTES TO COMPLETE THE SETUP AND THEN THE WINDOWS 10 DESKTOP APPEARED.

 

Windows 10 upgrade issue: Black screen with a cursor after Sign-in

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you to refer steps by Sharath Srinivasa dated on August 7, 2015 from the link below.

Try the troubleshooting steps mentioned in the following section: Black screen
after

sign-in and you can see a mouse cursor.

Black screen after upgrading to Windows 10

Hope this helps. Please respond if you have further related queries.

Regards,