Windows 10: Computer won't pop up files for any portable hard drives

I have two portable hard drives that were working fine a few days ago, recently I tried to plug them in and nothing shows up in files. When I go to eject it shows eject portable. I believe it is something with my laptop and not my drive as a regular USB pops up fine but these do not.I have tried resetting my laptop and a few of the common "fixes" for when a hard drive issue like this pops up but nothing seems to be working.When I tried having a diagnostics run, it said the problem was fixed for "Windows Update Configured to never install drivers", I am not very tech savvy and am unsure what th

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Folder contents disappear from portable hard drive

Hi

I am transferring files from a couple of computers (-all WIN 10, 1803 build) to a portable NTFS hard drive. I have regularly done this before, so its not new and I have not had issues.

But on 2 recent occasions, after a cut and paste from an internal computer hard drive, a duplicate folder has appeared in the hard portable drive, and the contents of the original folder on that portable hard drive have disappeared: the message is the "folder
is empty". However, when I right click and open "properties" of that original folder, the number of files and the data is definitely not zero and is comparable to all of the prior contents.

I have read up about NTFS folder/file ownership and permissions and have re-assigned both in case I had stuffed this up at another time (The files were coming from different 'owners'). But no help: I cannot access nor even list the missing files.

I have run anti-virus : no issues.

Any suggestions to recover these files would be much appreciated.

 

Portable hard drive and windows 10

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with connecting
portable hard drive in Windows 10.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• 
  Is the hard drive getting detected on the computer?
  
• 
  Do you face any issue while using other USB devices?
  

This issue could have occurred due to these reasons:

1. Missing Windows Update.

2. USB port is damaged.

3. Damaged hardware.

Try the steps listed here:

Method 1:

I suggest you to run hardware troubleshooter and check if it helps.

a) Press Windows Key.

b) Type Troubleshooting in the search box and hit
Enter.

c) Click on Hardware and sound.

d) Click on Hardware and device and follow the on-screen instructions.

Method 2:

If the issue persists, I suggest you to install all the available Windows Updates and also latest chipset driver from the computer manufacturer website. You may also try connecting the hard drive to a different USB port.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

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