Windows 10: Computer won't restart after updates in Windows 10, stalls at rotating circle of dots

Hi


I ran the system update yesterday March 5, 2019 on my ASUS laptop. Originally it was running on Windows 8.1 but has been running happily on Windows 10 for over a year. With yesterday's update it won't restart. I let it run for a couple of hours yesterday when it was doing the update and manually shut it down a couple of times after that to see if I can get it to work. I let the rotating circle of dots run over night and then turned the laptop off an on this morning - still no joy.


Can you assist?


thanks

:)

 

Computer won't restart after updates in Windows 10, stalls at rotating circle of dots

I have a 5 year old Dell desktop PC. All the drivers are up to date. It was originally running Windows 8.1 and updated to Windows 10 over a year ago. All updates have been installed since then. This restart problem started after I installed the Windows
10 Anniversary Update.

Since Windows 10 only does automatic updates it also TRIES to restart after the updates are complete. It shows the Dell logo and will stall at the Windows rotating circle of dots screen, with the circle of dots running in the center bottom of the black screen,
there is no disk drive activity except an occasional brief flash of the drive light. It will stay there for hours.

In frustration I pushed and held the physical power button, in violation of all warnings, since I couldn't access the Windows/Start virtual power button, wait about 30 seconds and power up again. Sometimes I have to repeat the sequence (off-wait-on) three or
four times in a row but eventually it boots normally and presents the Windows log-on screen. I get sweaty palms every time I see an update thinking that one of these times it is going to die.

No error codes. High speed wired versus wireless Internet connection, running Norton Antivirus, plenty of physical memory.

The PC has a 300 GB disk that is less than half full, all packaged or downloaded standard software, nothing out of the ordinary, no modifications, no viruses, no warnings. In between updates the computer runs normally, boots and shutdowns OK. I have tried
to manually restart and the same thing happens – stalls at the dreaded rotating circle of dots.

Version 1607 build 14393.1198

How can I get it to restart after an update?

Any help appreciated....

 

Computer won't restart after updates in Windows 10, stalls at rotating circle of dots

I have let the computer sit overnight - 8+ hours - after the update has tried to restart and stalled and the rotating circle of dots is still there unchanged the next morning. I don't think it is a matter
of waiting - I watch/listen to the hard drive and initially it churns and seems to be busy. When it stops I do the off-wait-on cycle (sometimes 3 or 4 times) which has worked every time so far. When Windows is running normally I manually select Restart from
the Start menu, even though there is no update in progress or pending, it also stalls in the same manner.

The computer will Shutdown with no fault and power up using the manual power button every day.

Can you tell me when you're doing the hard power off? Are you waiting on the circle black screen for a certain amount of time before powering off?

 

Computer won't restart after updates in Windows 10, stalls at rotating circle of dots

I have let the computer sit overnight - 8+ hours - after the update has tried to restart and stalled and the rotating circle of dots is still there unchanged the next morning. I don't think it is a matter
of waiting - I watch/listen to the hard drive and initially it churns and seems to be busy. When it stops I do the off-wait-on cycle (sometimes 3 or 4 times) which has worked every time so far. When Windows is running normally I manually select Restart from
the Start menu, even though there is no update in progress or pending, it also stalls in the same manner.

The computer will Shutdown with no fault and power up using the manual power button every day.