Windows 10: Computer won't restart/shutdown

Discus and support Computer won't restart/shutdown in Windows 10 Ask Insider to solve the problem; Let me start off by saying that I have 25+ years in windows (workstation and server) but I need a second set of eyes on this. Issue: Computer will not... Discussion in 'Windows 10 Ask Insider' started by /u/Equillian, Nov 13, 2019.

  1. Computer won't restart/shutdown


    Let me start off by saying that I have 25+ years in windows (workstation and server) but I need a second set of eyes on this.

    Issue: Computer will not restart or shutdown.

    Behavior: On shutdown or restart, it goes through the normal process, monitors turn off, but the computer does not. It's like there's no 'final signal' to actually shutdown or restart

    Rough Specs: i7, 32gb ram, samsung ssd

    Troubleshooting Steps:

    1. running shutdown /r, shutdown /u - even tried shutdown /m from another computer.
    2. checked event log. Windows seems to think it's restarting / shutting down correctly
    3. Attempted shutting off every power option I could find: fast startup, hibernation, turned off all bios apci stuff
    4. Completely wiped and reloaded OS (a couple times)
    5. Installed linux (restarts and shuts down no problem on Utuntu and Linux Mint)
    submitted by /u/Equillian
    [link] [comments]

    :)
     
    /u/Equillian, Nov 13, 2019
    #1
  2. little cat, Nov 13, 2019
    #2
  3. Ryan Win User
    Windows 10 won't shutdown

    I upgraded to Windows 10 a month ago, and since then I have not been able to shutdown(or restart) my computer other than holding the power button.

    Choosing Shutdown or restart from the menu does nothing ( doesn't close any programs )

    Running shutdown -r -t 0 ( or any shutdown command from the command line ) results in a "procedure not found" error message. (I checked that it exists in the system32 folder)

    Steps taken:

    • made sure "fast boot" is turned off
    • made sure power buttons are set to shutdown
    • re-created my power settings profile
    • ran sfc /scannow and found a few corruptions
    • ran chkdsk and it came back with no errors
    • ran Windows updates but it is stuck at Update Home 1511 because it can't restart.
      • I ran Dism /Online /Cleanup-Image /RestoreHealth After completing 20% I received the error: "The remote procedure call failed"
      • I uninstalled Toshiba Eco Smart utility, and confirmed there are no updates through Toshiba.

    I have a Toshiba satellite Windows 10 x64.
     
  4. Computer won't restart/shutdown

    The computer shutdown itself restart?

    Hi Tín,

    A computer can shutdown based on the instructions given to its power settings. If you are using a laptop, there’s an option that when you are just closing a lid, it can shutdown your computer.
    To ensure that we can provide the appropriate resolution to your concern, we’d like to ask you a few questions:

    • What were the recent changes made on your computer before you experienced this issue?
    • What troubleshooting steps have you done so far?
    • What activity are you performing that may trigger to shutdown your computer?
    • Can you provide us a screenshot of your power settings?
    • Are you using a laptop or desktop computer?

    We’re looking forward to your response.
     
    Johann Eva, Nov 13, 2019
    #4
Thema:

Computer won't restart/shutdown

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