Windows 10: Configuring update for Windows 10 99% complete (and holding)

Hello, I have a new HP PC Desktop computer, only about a month old. It has always been Windows 10. The updates happen without permission, I have EST antivirus, Carbonite backup, and Malware. This update is taking way longer than any other update has taken so far. My screen has looked like "this" since 12:05 p.m. today and it is now 9:56 p.m. Is this normal? I understand this update may be rewriting my entire windows OS but I can't tell anything, no messages or hints as to is it working the way it's supposed to? I'm afraid to turn it off but how long should I wait? Next week sometime? I need my PC for my business, I'm self employed as a bookkeeper. I've attached what my screen looks like. If it does not resolve itself, I guess it's the shop?

I tried to upload a picture but I can't even figure out how to do that so here is what my screen says and looks like. It is all green. It has a little circle of dots going round and round. Underneath it says

Configuring update for Windows 10
99% complete
Do not turn off your computer

any help or guidance would be very much appreciated.... thank you.

:)

 

Help Configuring update for Windows 10 - 99% Complete

Hi Victorvan,


Thank you for posting your query in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

Windows 10 has been available in preview since October 2014. Since then, early adopters have developed a better understanding of the new version of Windows, from how it works to some of the common issues associated with using it on a daily basis. Using
Windows 10 is one thing, but getting it installed successfully is another.

Please refer to the article, created by Andre Da Costa, replied on May 15, 2015, to fix your issue:

How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation:
How to: Troubleshoot Common Setup and Stop Errors During Windows 10 Installation

Please refer to the article, created by Andre Da Costa, replied on January 29, 2015, to fix your issue:

How to: Fix Windows 10 Setup Failure:
How to: Fix Windows 10 Setup Failure

You can also refer to the suggestion by Anannya Podder, replied on September 2, 2015, from the following link below.
Upgrade to Windows 10 hangs at 32%

Please feel free to contact us, if you face any issues with Windows.

Thank you.

 

Help Configuring update for Windows 10 - 99% Complete

My computer is talking a long time to install the update. I not sure what to do, I im on a deadline with work.

Configuring update for Windows 10 - 99% Complete. Do not turn off computer.