Windows 10: Confusion Over Multiple Sound and Bluetooth Drivers

Discus and support Confusion Over Multiple Sound and Bluetooth Drivers in Windows 10 Drivers and Hardware to solve the problem; My reasonably new Intel NUC seems to offer a choice of key system drivers. It lists "AMD high definition audio device" and "Realtek High Definition... Discussion in 'Windows 10 Drivers and Hardware' started by Kupuna, Jul 12, 2021.

  1. Kupuna Win User

    Confusion Over Multiple Sound and Bluetooth Drivers

    My reasonably new Intel NUC seems to offer a choice of key system drivers. It lists "AMD high definition audio device" and "Realtek High Definition Audio". I thought Bluetooth was handled in my Archer A7 router, but I also see "Intel Bluetooth Wireless" listed on my NUC drivers and there is a Broadcomm driver in my Win 10 So I have audio and Bluetooth services, but should I be using Intel or Broadcomm or Realtek or AMD? Does it matter which driver handles these services? Do I have any significant choice? Everything I need is working, but it bothers me that I don't understand how to manage these apparently duplicated services. Can you help me understand the concepts? Windows V21H1 Build 19043-1083

    Kupuna, Jul 12, 2021
  2. fireberd Win User

    Sound Quality

    One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

    May not be a speaker problem.
    fireberd, Jul 12, 2021
  3. multiple audio drivers causing sound problem

    Hi Shahriar,

    Thanks for posting your query on Microsoft Community.

    As per your query, I like to inform you that; uninstall a driver, might lead to device/features not work properly.

    I suggest you to try running audio troubleshooter and check if it helps.

    Follow the below steps:

    • Type Troubleshooting in the Search area on the taskbar and select

    • Select Hardware and Sound.

    • Select Playing Audio under
      and follow the on screen.

    For more information, refer to the below link:

    Fix sound problems in Windows 10

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
    Santosh_Rai, Jul 12, 2021
  4. Yolvi Ell Win User

    Confusion Over Multiple Sound and Bluetooth Drivers

    Sound driver off


    It's possible that your sound driver was turned off by a third-party application. To fix it, we suggest that you use the built-in Windows 10 audio troubleshooter by following these steps:

    • Click Start.
    • Type Troubleshoot and press Enter.
    • Click Playing Audio.
    • Click Run the troubleshooter.

    If in case the audio troubleshooter doesn't work, use the other steps in this
    . Just click the drop-down arrow and select the other choices offered.

    Let us know if you're able to restore the sound on your computer after following these steps.
    Yolvi Ell, Jul 12, 2021

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