Windows 10: Confusion Regarding Sign-In Options

Hello and thanks in advance for whatever insight you can provide, as I'm stumped hereI have a Dell XPS 13 running Windows 10. I'm preparing it to be sent to Dell for a keyboard repair and one step in the process is to remove the password so Dell technicians can get into the system. When I set up the computer 5 years ago, I enabled face recognition and a PIN. To my knowledge, I did not set up a password. For clarity, I've included a screenshot of my sign-in options below. Looking at these options, I would expect to be able to click on the "Windows Hello PIN" option and reset the PIN, yet

:)

 

password sign in

Hi,

About your concern with typing the password after being idle, it is actually recommended to activate for security reasons.

If you wish to disable it, I suggest you to follow the below steps and check if it helps.

• Go to Settings.
• Click on Accounts.
• Click on Sign in options.
• On the right side, you will see required sign in.
• Change it to Never.

Let us know how it goes.

 

Unable to sign into Windows

Hi Peter,



Thank you for writing to Microsoft Community Forums.

1. What is the error you get while trying to sign in?
   
2. When you say ‘0000’, are you referring to a PIN?
   
3. Is it a local or Microsoft account, you use with Windows sign in?
   
4. Do you see any other sign in options like password, fingerprint or facial recognition?
   
5. Do you see any options on screen to reset your password?
   

If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



Regards,

Peer Samie

Microsoft Community-Moderator

 

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