Windows 10: Connected to internet but can’t browse

Hi there. We have just got a new wifi connection. Works fine on tablets and mobiles BUT when we use on Acer laptop with Windows 10. It connects successfully to our network and we can download BUT we cant browse. We have tried multiple browsers and web sites. Any ideas much appreciated.

Best wishes

TPH

:)

 

Connected to router but cannot browse the web

well, hopefully you don't run into further problems with your internet down the road. I used to work as tech support for at&t and the 1st thing we check when there's no internet connection but can ping a website is always the proxy server *Smile

basically troubleshooting steps are - check if network adapter is enabled > check if able to ping > and if no, then check proxy settings, hehehe...

 

Unable to browse the Internet even when connected to Wi-Fi

Hi,

There may be several reasons as to why you cannot connect to the internet. To isolate the issue, kindly answer the following questions:

• What browser are you using?
• Have you tried connecting to the internet using a wired connection?
• When did the issue start?
• Does this happen with all websites?
  
• What troubleshooting steps have you done so far?

We also suggest that you try the try the troubleshooting steps found
here.

Regards.

 

Connected to router but cannot browse the web

i tend to forget proxy settings, but i always remember to check IP address and DNS settings.