Windows 10: connecting galaxy A40 to pc

Have got problems connecting A40 to pc, both my laptop and pc have just stopped recognising it , wondering if an update has stopped it recognising it?

thanx in advance

:)

 

Astro A40 headphone device is not working on Windows 10.

Hello Ethaniel,

Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

Before assisting further, did you check if the Astro A40 drivers are visible under
Device manger?

You may be facing the above issue due to the missing, corrupted or incompatible device drivers installed on the computer. Presence of corrupted or incompatible device drivers will result in irregular performance of the device on the computer.

Check if the Astro A40 device drivers are visible under Device manager.
Device manager installs and displays all the drivers required for the device to run on the computer.
Device manager is the place to uninstall or update system device drivers.

Step 1: To check if the Astro A40 drivers are visible under
Device manager, follow the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the context menu.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update
  this software from the context menu.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

Step 2: If the Astro A40 drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

 

Windows 10 Bluetooth pairs with Galaxy S8 but will not connect

Hi Tanner Greenwald,



Thank you for writing to Microsoft Community Forums.



In order to isolate to the root cause of this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you aware of any changes made to this computer prior to the issue?
   
2. Are you able to connect your Samsung Galaxy S8 with other devices?
   
3. Are you able to connect other Bluetooth devices to your Windows 10 computer?
   

Meanwhile, I suggest you to follow the steps mentioned in Fix Bluetooth problems in
Windows 10 and Can't connect a bluetooth device to the phone or tablet
and check if you are able to connect your Samsung Galaxy S8 with your Windows 10 computer.



Write to us with the updated results and the required information for us to be able to assist you further.

 

connect GalaxyS to windows7 laptop

I've downloaded Kiers, my galaxyS says it's connected.

My windows devices says it's connected

but whatever I try to do with it it Kiers says "device not connected"

HELP !