Windows 10: Connecting issue with SamsungBuds not a pairing issue

I'm trying to connect my Samsung buds to my Asus Rog laptop. I've already paired them but they won't connect. I've done all the usual trouble shooting quick fixes with no luck. I did however, while in device manager discover that a device firmware problem existed. Error 10 could not start this device. Could this have something to do with my issue? If so how can I fix this? I already have a Bluetooth mouse and keyboard connected to this laptop. They both work fine. I also unpaired and repaired both to success. I guess there's two questions there. Help please...???

:)

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - Fix Bluetooth problems in Windows 10

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

Designer Bluetooth Mouse pairing issue

Hi Chong,

Thank you for posting in Microsoft Community.

I would suggest you to disconnect and connect to your device and check if it helps:

• Open Control Panel.
• Go to "Devices and Printers".
  
• Right-click the device icon, and select "Control". A dialogue "Bluetooth Device Control" appears.
• Click "Disconnect", then "Connect".

If the issue still persist, you can follow below steps and check if it works.

• Remove the device from your PC (Devices and Printers)
• click on Add a Device and set your
  Bluetooth to pairing mode
• when your device shows up in the list
  DO NOT HIT NEXT.
• Just do right click and go to Properties and select
  ALL the options for the services and after it install everything it will work for you.
  

Let us know the status of the issue.

 

connection Issue with WiFi

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as the Wi-Fi connection on your PC drops. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)

• What is the make and model of the PC?
  

• Are you aware of any changes on the PC prior to this issue?

Meanwhile, we would suggest you to refer the steps as mentioned in this article and check:
Fix network connection issues in Windows 10



If the issue persists, then refer the steps as mentioned in these article:
Fix Wi-Fi connection issues in Windows



Also, we would suggest you to update the Wi-Fi driver from Device Manager. Please refer this article to update the driver:
Update drivers in Windows 10



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator