Windows 10: Connecting to WD My Book Live

I can log into My Book Live, but when I go to File Explorer My Book Live doesn't appear. On a separate PC using Windows 10 it works fine.

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Restoring backup file from WD Live Book

I backed up my windows 10 computer to a WD Book Live drive. My computer died and I need to restore the back up file to the computer. When I use the Backup and Restore (windows 7) option, select the WD Book Live drive, I get the error message that no
backup files can be found. However, I see the backup file when I open the WD Book Live drive. I am really stuck here and I need to restore my backup, can someone please help resolve this problem? Thanks

 

Cannot access wireless WD My Book Live after Win10 conversion

Yes, by NAS I mean the WD My Book Live as it is indeed a NAS (Network Attached Storage).

Do you by any chance have a smartphone/tablet with a OS which can run applications? If yes you can try downloading the WD My Cloud application and see if it detects the NAS on your network (both the NAS and the phone need to be on the same network so if the
NAS is connected to a router you need to have your phone connected to the same router via WiFi).

If all else fails, try contacting our live support for more info. Support Answers

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WD My Book Live can't view in file explorer Windows 10

Hello,

Since upgrading to Windows 10 I have had sporadic issues viewing the files from a WD My Book Live via file explorer. It historically has fixed itself when new Windows updates have installed but not since the last month.

I've been onto WD who have suggested various things for me to try which I have but the drive can't connect and they suggested getting onto Microsoft which I did, got a reference number, called up to be transferred to a number that is out of service.

Any help will be appreciated. The previous shortcuts always ask for credentials when I try to open which I input, which my laptop refuses. The WD discovery software can see the drive but no option to map it, I can't map it any other way. I can view the drive
via the online dashboard.

WD believed it was to do with SMB settings and gave me some command prompts to try which didn't work. I have tried to make sure all discoveries are on, checked the firewall and anti-virus etc with no luck. The drive is up to date with firmware, the laptop
is up to date.

I think it is something to do with network settings but I'm not savvy with computers, I have tried a few things suggested online but still no luck. The drive seems to show in explorer as a workgroup and the icon is a computer icon? The drive does show further
down as a WD storage drive and when clicked it takes me to the online dashboard.

Any help would be appreciated.

Thanks