Windows 10: Consistent crashing and black screens related to HDD (potentially)

Recently I have been having trouble to some extent with either my storage devices or something relevant to them. I'm not exactly sure what the issue is, what I do know is that upon trying to run certain programs from my HDD I experienced consistent crashes and extremely slow loading times. After completely resetting both storage devices asides from what seems to be the background images I had which may be just the things linked to my windows profile, the issue has persisted, i tested this by installing a program i had previously (Battle.net, which took upwards of 15 minutes to get stuck at what seems like 99% of the download and became unable to complete the process but not unresponsive) and upon trying to open this folder it will Immediately cause file explorer to become unresponsive and for whatever reason, turns both of my screens black besides any windows i had open before performing this action. I have ran the command line prompt which checks the SMART status of your drives and both returned OK.


My question is: Does anyone know what could be the problem here? Is it a problem with my HDD needing a replacement or is it fixable, any ideas you may have would be greatly appreciated. Thanks in advance.

:)

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.