Windows 10: Constant Blue Screen Problems - I need help, please.

Hello everyone, I want to ask for help with a problem that has been plaguing me since October last year, when I bought my brand new notebook, Dell G5 5590.

I've been experiencing a blue screen problem whenever I'm playing, more specifically the UNEXPECTED STORE EXCEPTION, my Windows just won't generate the error report after the blue screen, it gets stuck at 0% for hours if I leave, then I can't exactly identify the problem, there is no dump.

I keep monitoring the temperature while playing, although I feel the keyboard hot sometimes, the temperature is always around 80º, at most 90º.

I have received support from Dell's warranty for the past few days regarding this, but nothing resolves. Dell support says it is likely to be something related to Windows. here's the list of things I've tried.

- Restore Windows installation, to reset to factory settings.
- I looked for problms running sfc / scannow
chkdsk / r, DISM commands, I ran all kinds of analysis and performance tools.
- Change of thermal paste.
- Test in different power plugs, playing without being plugged.
- Turn off fast startup, and sleep mode.
- No hardware problems were detected using Dell tests.
- Update BIOS, Drivers and Windows.
- The System is on an SSD and the games on another HD.
- Testing my SSD using Crystal Disk Info, the result was 94% health of the SSD.

- The blue screen always happens during games, no matter the game.

- There's no overclock

- I did an undervolt a long time ago using ThrottleStop and MSI afterburner, but since Intel blocked undervolting. it was reverted to the factory settings and I uninstalled the software.



I have read in several sources that this error can be both software and hardware, the problem is that dump is never generated for the blue screens, it is locked at 0%, and this has not been resolved by restoring Windows. But I have been having it since the second week after buying the Notebook, I really need help to solve this, it has become more frequent. Does anyone have any light to give me? Please.

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen Problems

Hello all. I have been plagued with frequent BSODs on my main computer. (see system specs for details) I am getting "Page Fault in Nonpaged Area", or the 0x50 stop error, blue-screens.
What I read on Google suggested that this blue-screen indicated a memory or hard drive error. I ran memtest86+, which passed, and chkdsk, which found no problems. I took all of my components down to stock clocks, and that didn't help. Does anyone have any experience or advice as to what I should try next?

 

Blue Screen problem

Hi,

The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

• Were there any changes prior to the issue?
• What is the exact error messages?
• Can you please provide us the screenshot of the blue screen error?

To isolate the issue, we suggest to check this article:
Troubleshoot blue screen errors. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.