Windows 10: Constant crashes from TDR, issue is caused by nvlddmkm.sys

For the past couple of weeks I’ve been troubled by constant pc crashes while gaming, browsing the web or even just idle. The screen just turns black and audio cuts out seconds after. Whenever I used a debugger, the issue is always TDR, with the cause being nvlddmkm.sys. I’ve tried many things to try to fix this error. I’ve updated my graphics driver, and I’ve roll backed to a previous one. I also Updated my windows to the latest version. I have a hunch that this issue stems from replacing my gpu, as I never had this issue with my previous graphics card. But I’ve used DDU multiple times to dele

:)

 

BSOD Video TDR Failure


She probably needs to do a video driver update. Get her to go to the manufacturers website for her graphics card and update her graphics card drivers.

Try looking at this thread to see a similar problem: BSOD video tdr failure nvlddmkm.sys

 

Constant Crashing & Sleep Wake Issues

OS Name Microsoft Windows 10 Pro
Version 10.0.18363
Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0


First Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.
Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

Second Problem:constantly crashing, blue screen of death.

Last info from Diagnostic Data Viewer:

Antimalware Service Executable

Description
Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
Creation Time: 3/14/2020 1:39:54 PM
Problem: MpTelemetry
Status: Report sent

Problem signature
Problem Event Name: MpTelemetry
Problem Signature 01: unspecified
Problem Signature 02: HardeningTelemetry
Problem Signature 03: HardeningTelemetryDisableAS
Problem Signature 04: 4.18.2001.10
Problem Signature 05: unspecified
Problem Signature 06: unspecified
Problem Signature 07: unspecified

Extra information about the problem
Bucket ID: fdb8de8b2cbae82736f81cfce42d2152 (1655104735544156498)

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,