Windows 10: Constant Crashing & Sleep Wake Issues

OS Name Microsoft Windows 10 Pro
Version 10.0.18363
Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0


First Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.
Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

Second Problem:constantly crashing, blue screen of death.

Last info from Diagnostic Data Viewer:

Antimalware Service Executable

Description
Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
Creation Time: 3/14/2020 1:39:54 PM
Problem: MpTelemetry
Status: Report sent

Problem signature
Problem Event Name: MpTelemetry
Problem Signature 01: unspecified
Problem Signature 02: HardeningTelemetry
Problem Signature 03: HardeningTelemetryDisableAS
Problem Signature 04: 4.18.2001.10
Problem Signature 05: unspecified
Problem Signature 06: unspecified
Problem Signature 07: unspecified

Extra information about the problem
Bucket ID: fdb8de8b2cbae82736f81cfce42d2152 (1655104735544156498)












:)

 

Constant Crashing & Sleep Wake Issues

OS Name Microsoft Windows 10 Pro
Version 10.0.18363
Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0


First Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.
Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

Second Problem:constantly crashing, blue screen of death.

Last info from Diagnostic Data Viewer:

Antimalware Service Executable

Description
Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
Creation Time: 3/14/2020 1:39:54 PM
Problem: MpTelemetry
Status: Report sent

Problem signature
Problem Event Name: MpTelemetry
Problem Signature 01: unspecified
Problem Signature 02: HardeningTelemetry
Problem Signature 03: HardeningTelemetryDisableAS
Problem Signature 04: 4.18.2001.10
Problem Signature 05: unspecified
Problem Signature 06: unspecified
Problem Signature 07: unspecified

Extra information about the problem
Bucket ID: fdb8de8b2cbae82736f81cfce42d2152 (1655104735544156498)

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

Sleep / Wake Function, malfunctions after waking

Hi,

Issues that arise after waking up the PC from sleep mode might have been caused by a software conflict or system file corruption. For us to clarify the issue, we would like to ask these questions:

• What is the exact issue that you are experiencing?
• Did you notice any recent system changes prior to this issue?
• Have you encountered any error message?
• What troubleshooting steps have you done so far?

If you are having issues waking your PC from sleep, we suggest running the
Power troubleshooter as an initial troubleshooting. Kindly follow these steps:

• Click on Start.
• Type Troubleshoot, and then press Enter.
• Under Find and fix other problems, click on Power.
• Click on Run the troubleshooter button.
• Follow the onscreen guide.

We will wait for your response.