Windows 10: CONSTANT FREEZING AND RANDOM BLACKSCREEN. PLEASE HELP.

Hi,


My laptop is running the latest Windows 10 and I am currently having issues where my laptop would freeze randomly and sometimes, with blackscreen as well. The laptop that I'm using is MSI GS63 Stealth Intel 8th i-7, Nvidia 1060. I've been trying every solution that I could find but found no luck. I found more complains than solutions to be honest. These are some of the things that I've tried:


1. Reinstalled Windows 5-6 times. Did a fresh install twice. Laptop was fine for 2 days. Then the issue came back.

2. Ran dism / online /cleanup-image /restorehealth command as well as sfc /scannow and found nothing.

3. Did a temperature check and concluded that it was not the temperature that caused these issues as my laptop would freeze upon the first minute of turning it on. There are days that I could game for 3 hours straight and the temperature would be around 70-75 degrees and not one freeze or blackscreen.

4. Bought a new battery and replaced the old one. Laptop froze within one hour.

5. Sent it to GeekSquad twice but they can't seem to be able to fix the issue. They said nothing is wrong with the hardware.

6. Changed battery setting to High Performance.

7. I have never overclocked my laptop.

8. Downloaded memtest and the result came back fine.

9. Did an Intel stress test and and the result came back fine as well.

10. Tried Safe Mode and same issue happened.

11. After reinstalled Windows several times, I've tried to use the laptop with no third party software downloaded and my laptop would still freeze.



I could be browsing Youtube or typing on Word and sometimes the screen would go black and the system would be locked up and had no choice but to hard reboot. Because of this, I keep getting event 41 error on the Event Viewer log.


There are days where my laptop would run fine. No issues whatsoever. But it only last for about 2 days. Max. Then, the freezing issue would come back. And when it does, it will happen about 8-10 times a day. Every 15 to 20 minutes. This is ridiculous considering that I've spent more than 1500 USD on a laptop just to have this issue. I cannot use this laptop without the fear of losing my work. Please. Somebody. Come up with a solution please. I can't afford to send it to the store everytime this kind of stuff happen.


Any help is greatly appreciated.

:)

 

Random freezes or shut downs

Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

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