Windows 10: Constant shut downs on new builds

I am getting constant shuts downs on the new builds seems to be browser related and chrome when i crash an alert comes up in Sophos antivirus then crashes in the svchost.exe I get the green screen of death but not enough time to capture the qr code this only started happening since the updates installed last night


Log from windows 10 for the last few days.


Event Viewer Log Xml last 7 days




Build Info



Device name DESKTOP-DOQSJJG

Processor IntelR CoreTM i7-8750H CPU @ 2.20GHz 2.21 GHz

Installed RAM 32.0 GB

Device ID 954A2C79-755F-430E-B2E0-5F5A611D52E6

Product ID 00330-80210-11259-AA721

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display



I then look at my event viewer for the chrash dump file but then get this

14:24:55 ‎12/‎08/‎2020



21617



Binary data:

In Words

0000: 000807E4 000C0003 0018000E 02750037
0010: 000807E4 000C0003 0018000D 02750037
0020: 00000960 0000003C 00000001 00000960
0030: 00000001 000004B0 00000000 00000000

In Bytes


0000: E4 07 08 00 03 00 0C 00 ä.......
0008: 0E 00 18 00 37 00 75 02 ....7.u.
0010: E4 07 08 00 03 00 0C 00 ä.......
0018: 0D 00 18 00 37 00 75 02 ....7.u.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 01 00 00 00 B0 04 00 00 ....°...
0038: 00 00 00 00 00 00 00 00 ........


And another one like this on the volmmgr

\Device\HarddiskVolume5

000000000100000000000000A10004C020000200010000C000000000000000000000000000000000


Binary data:

In Words

0000: 00000000 00000001 00000000 C00400A1
0010: 00020020 C0000001 00000000 00000000
0020: 00000000 00000000

In Bytes


0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 A1 00 04 C0 ....¡..À
0010: 20 00 02 00 01 00 00 C0 ......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

:)

 

Windows 10 Shut Down Never Shuts Down

Hi,

It is possible that this is due to programs that could be interfering from the background. To properly isolate this issue, kindly verify the following:

• Any recent changes made on the computer prior to the issue?
• What troubleshooting steps have you done to isolate the issue?
• Have you tried to manually shutting down the computer using the power button?
• Which Windows 10 version/build is currently installed on your computer? To check, type
  winver in the search option.
  

We're looking forward to your response.

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

 

PC does not shut down requires forece shut down

Hello,

We really appreciate your patience. Let me give you few more troubleshooting steps which might apply to your situation and ascertain the cause of the issue.

• Try removing all the external peripheral devices including all usb drives except keyboard, mouse and monitor and check.
• Try to shut down the computer while forcing the running applications and check the results in the subsequent restart. Follow the below steps.
  

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  shutdown -s -f and press enter.
  

If it still does not help, try to view the Event IDs in Event Viewer to check for specific events triggering the issue.

To view activities in Windows, I suggest you to open the Event Viewer. To do so, follow the below steps.

• Go to the Control Panel and choose to click on the
  Administrative Tools icon.
• The above action will open up a new window of the Administrative Tools where you will see the
  Event Viewer.
  

Please write to us with the results.

Thank you.