Windows 10: Constantly getting "Not Responding"error message&freezing using chrome

I own a dell Latitude Insprion laptop, it's less than 3 years old, When I use Google Chrome(or IE or Firefox for that matter) the system freezes for extended periods , 3 to 7 minutes, and will not respond. The error message "Not Responding" shows up all the time. This happens consistently

I have been in touch with Dell "Premium" tech support MANY times, and the most recent excuse I have been given is that there is some known issue of compatibility with Windows 10, that it is a Microsoft issue they are aware of, and I will just have to wait for the fix to arrive with an update.

I have a seriously hard time believing this. It's a serious problem and my tech support(and myself) has cleared my cache, cookies, etc many times, and it feels to me like they have just given up.

What is also disconcerting is that I have searched on line for this problem that they said "many" people have, and can find no evidence of any such issue...
Any help or suggestions would be appreciated.

I run virus protection and malware scans consistently, and as I said my cookies and cache have been cleared several times, so its not a user issue.
Thanks

:)

 

Chrome not responding

Hi Pete,

For us to provide the best resolution possible, we'll be needing additional information:

• Have you tried uninstalling and reinstalling Chrome?
• It is best if you can send us a screenshot when you get the error message: "chrome not responding" as well as the links you mentioned.

We'll keep an eye out to your response.

 

"Shockwave Pulgin not responding" error message when browsing on Chrome or IE in Windows 10.

Hi Kenatingal,

Thank you for responding.

I understand the inconvenience you are facing with access the browser with error:
Shockwave Pulgin not responding, we will help you with this issue.

Do let us know the following to assist you better:

• Have you have tried to installed the flash player as suggested in the previous reply?
• Does the same issue persists on Microsoft Edge as well?
• Have you made any changes to the operating system prior to this issue?

Step 1: As you are facing issues with Internet Explorer, I suggest you to Reset Internet Explorer and check if it helps.

Change or reset Internet Explorer settings

Step 2: For issues with Google Chrome, I suggest you to uninstall the browser from Programs and features and reinstall it from the website. Check if it helps.

• 
  Press Windows + x key to open a task list from the bottom left corner of the screen.
  
• 
  Select Programs and Features.
  
• 
  Right click on Google Chrome
  and select uninstall and follow the onscreen instructions.
  

Try to download Google Chrome from the below link using Internet Explorer/ Microsoft Edge:

Google Chrome - The New Chrome & Most Secure Web Browser

Hope it helps. Kindly update the status of the issue and required information, we will be happy to help you.

 

Chrome keeps freezing on Windows 10

Hi Pat,



There may be a few reasons why your Google Chrome keeps on freezing. One reason is the browser that you're using. For us to further isolate your concern, we need you to answer the following:

• Is this happening on other browsers as well (e.g. Internet Explorer and Mozilla Firefox)?
• Does the issue persist only on a specific website or it occurs on all websites?

Let us know if you're still getting the same error after performing our suggested troubleshooting step so we can assist further.