Windows 10: Constantly getting "Not Responding"error message&freezing using chrome

Discus and support Constantly getting "Not Responding"error message&freezing using chrome in Browsers and Email to solve the problem; I own a dell Latitude Insprion laptop, it's less than 3 years old, When I use Google Chrome(or IE or Firefox for that matter) the system freezes for... Discussion in 'Browsers and Email' started by heftysmurf76, Oct 6, 2019.

  1. HEFTYSMURF76
    heftysmurf76 Win User

    Constantly getting "Not Responding"error message&freezing using chrome


    I own a dell Latitude Insprion laptop, it's less than 3 years old, When I use Google Chrome(or IE or Firefox for that matter) the system freezes for extended periods , 3 to 7 minutes, and will not respond. The error message "Not Responding" shows up all the time. This happens consistently

    I have been in touch with Dell "Premium" tech support MANY times, and the most recent excuse I have been given is that there is some known issue of compatibility with Windows 10, that it is a Microsoft issue they are aware of, and I will just have to wait for the fix to arrive with an update.

    I have a seriously hard time believing this. It's a serious problem and my tech support(and myself) has cleared my cache, cookies, etc many times, and it feels to me like they have just given up.

    What is also disconcerting is that I have searched on line for this problem that they said "many" people have, and can find no evidence of any such issue...
    Any help or suggestions would be appreciated.

    I run virus protection and malware scans consistently, and as I said my cookies and cache have been cleared several times, so its not a user issue.
    Thanks

    :)
     
    heftysmurf76, Oct 6, 2019
    #1
  2. HEFTYSMURF76
    heftysmurf76 Win User

    Constantly getting "Not Responding"error message&freezing using chrome

    I own a dell Latitude Insprion laptop, it's less than 3 years old, When I use Google Chrome(or IE or Firefox for that matter) the system freezes for extended periods , 3 to 7 minutes, and will not respond. The error message "Not Responding" shows up all the time. This happens consistently

    I have been in touch with Dell "Premium" tech support MANY times, and the most recent excuse I have been given is that there is some known issue of compatibility with Windows 10, that it is a Microsoft issue they are aware of, and I will just have to wait for the fix to arrive with an update.

    I have a seriously hard time believing this. It's a serious problem and my tech support(and myself) has cleared my cache, cookies, etc many times, and it feels to me like they have just given up.

    What is also disconcerting is that I have searched on line for this problem that they said "many" people have, and can find no evidence of any such issue...
    Any help or suggestions would be appreciated.

    I run virus protection and malware scans consistently, and as I said my cookies and cache have been cleared several times, so its not a user issue.
    Thanks
     
    heftysmurf76, Oct 6, 2019
    #2
  3. JOSE EST
    Jose Est Win User
    Chrome not responding

    Hi Pete,

    For us to provide the best resolution possible, we'll be needing additional information:

    • Have you tried uninstalling and reinstalling Chrome?
    • It is best if you can send us a screenshot when you get the error message: "chrome not responding" as well as the links you mentioned.

    We'll keep an eye out to your response.
     
    Jose Est, Oct 6, 2019
    #3
  4. HEFTYSMURF76
    heftysmurf76 Win User

    Constantly getting "Not Responding"error message&freezing using chrome

    Constantly getting "Not Responding"error message&freezing using chrome

    oh, sorry, wireless. no wired connections here, several devices on same network, but rarely all at once and mine is the most used/trafficked...It does not show as disconnected, an error in parentheses appears that says "(not responding)", and then the screen goes black for a few seconds.

    tbh I don't really want to clear my cache again, as it was a pain resetting all the passwords, etc, unless I'm misunderstanding your suggestion...My cookoies were all cleared, Windows was recently reinstalled, yet the problem persisted
     
    heftysmurf76, Oct 6, 2019
    #4
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Constantly getting "Not Responding"error message&freezing using chrome

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