Windows 10: Continuous problems when connecting any USB device.

Hi,
Been using mostly the same USB devices for the last 7 to 8 years. When ever I connect them to a fresh clean installed windows 10 computer the "first thing to go is Bluetooth". Then eventually a few days or weeks later the screen goes blank with the colour used in Windows Colors e.g. Purple. Then a week or two later the OS is U/S.
I tried Malwarebytes a while ago but it would not stop it. A Blank USB does this as well.
Any Ideas.
Appreciated
Clive

:)

 

Unknown USB Device

Hi,

The error message Device Descriptor Request Failed Drive error may possibly occur when USB device was not recognized due to unstable or corrupt USB controllers. To provide you the accurate resolution, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried updating your drivers?
  
• What troubleshooting steps have you done so far?
• If you're trying to connect a USB device, have you tried connecting it to another computer and check if the issue still persists?

Meanwhile, we suggest that you download and run USB troubleshooter by clicking on this
link. This will automatically diagnose USB problems and will provide you a remedy.

Additionally, we also recommend that you follow the steps in this article
on how to troubleshoot your USB device which was not recognized.

Keep us posted if you need additional help.

 

unknown device USB

Hi Ali,

In most cases, this issue can be caused by either an unstable/ corrupt USB controller or your computer's drivers need to be updated.

For us to isolate the possibilities, we suggest that you perform the following troubleshooting steps in succeeding order:

• Connect your USB drive to a different port. Alternatively, try to connect it to a different PC.
• Connect a different USB drive to your PC.
• Unplug your USB drive and restart your system. Afterwards, plug it in and see if it works. If the same issue occurs, perform a complete shutdown and wait for a few minutes before turning it on again.
  
• Update your drivers.

If you find that the USB drive still doesn't work even after performing all these suggestions, this is most likely pointing to a hardware issue. Thus, it would be best to get in touch with your device manufacturer for a thorough check of the device.

If you have any other questions or concerns, feel free to post back and let us know.

 

Unknown USB Device

Thanks for the response but there was not a problem. It was because of me being stupid. I had too much clutter around my PC and I had connected my external drive and thought It was my external storage device. I found out that my some USB connections did
not work on my old laptop. That is why I received the "Unknown device message." Sorry and thank you for the quick response.